Jasper · Los Angeles
Data & AICustomer SuccessRemoteFullTime
Jasper is the marketing agents platform, built to help enterprises orchestrate AI agents that execute marketing work at scale. Purpose-built for marketing teams, Jasper enables faster, more consistent execution across campaigns, personalization, localization, and compliance—while maintaining enterprise-grade control and governance.
Jasper is trusted by hundreds of enterprises worldwide, including Prudential, Cushman & Wakefield, and nearly 20% of the Fortune 500. Founded in 2021, Jasper has team members across the U.S., Australia, and France.
About The Role
As a Strategic AI Outcomes Manager, you'll partner with Jasper's largest enterprise customers to ensure they achieve measurable business outcomes with generative AI. You'll serve as a trusted strategic advisor, helping executive stakeholders define AI transformation strategies, identify high-value use cases, drive organizational adoption, and realize business value across marketing and other enterprise functions.
This is not a commercial account management role. You will not own renewals, pricing, or contract negotiations. Instead, your success is measured by customer outcomes, executive relationships, AI maturity, and long-term strategic value creation. You'll operate alongside Account Executives, Solutions Architects, Product, Marketing, and Customer Education to help some of the world's most recognizable brands operationalize AI at scale.
This fully remote role reports to the Director, AI Outcomes and is open to candidates located anywhere in the continental US.
What you will do at Jasper
Executive Strategic Partnership
Build trusted-advisor relationships with senior marketing, operations, digital transformation, and executive (VP/C-level) leaders across your portfolio.
Facilitate strategic conversations that connect Jasper's capabilities to each customer's business priorities and organizational objectives.
Help customers develop and evolve their enterprise AI strategy and roadmap.
Lead Executive conversations focused on outcomes, value realization, adoption trends, and future opportunities, driving with business-outcome framing rather than product metrics.
AI Outcomes & Value Realization
Partner with customers to define measurable success metrics tied to business outcomes, and build multi-quarter success plans with outcome milestones, an executive sponsor, and a risk-mitigation plan.
Identify, prioritize, and expand high-impact AI use cases across business units.
Track progress toward agreed-upon outcomes and proactively remove barriers to success.
Enterprise Adoption
Drive adoption beyond initial deployment by identifying new teams, workflows, and business processes that can benefit from Jasper.
Partner with customer champions to build internal momentum and lead organizational change.
Recommend governance, enablement, and operating models that support sustainable, enterprise-wide AI adoption, helping customers mature from experimentation to scaled AI programs.
Cross-Functional Leadership
Orchestrate internal teams—Solutions Architects, Product, Marketing, and Customer Education—to deliver an exceptional customer experience.
Collaborate with Product to advocate for customer needs and influence roadmap priorities, synthesizing patterns across your book of accounts into actionable product insight.
Work alongside Account Executives to surface strategic growth opportunities, while the commercial team owns pricing, renewals, and contracting.
Manage complex, executive-level escalations while preserving the relationship and driving to a concrete resolution.
Customer Advocacy
Surface customer success stories and best practices, and identify opportunities for customers to participate in speaking engagements, advisory councils, reference programs, and case studies.
Bring insights from enterprise customers back into Jasper to improve products and customer programs.
What you will bring to Jasper
7–10+ years in Enterprise Customer Success, Strategic Consulting, Digital Transformation, Management Consulting, or a similar customer-facing strategic role
Experience managing complex enterprise accounts with executive stakeholders, and a proven ability to influence VP- and C-level leaders
A track record of leading organizational change or transformation initiatives
Strong business acumen—able to connect technology investments to measurable outcomes and speak the language of the customer's business
Executive presence and facilitation skills, with the ability to influence without authority
Comfort operating in ambiguity on long-horizon (12–18 month) outcome cycles rather than quarterly adoption sprints
Hands-on experience with generative AI, AI transformation, or other emerging technologies
Background in marketing technology, SaaS, or enterprise software
Consulting experience at firms such as Accenture, Deloitte, Slalom, EY, Bain, or McKinsey is a plus
Experience working with Fortune 500 organizations
Compensation Range
At Jasper, we believe in pay transparency and are committed to providing our employees and candidates with access to information about our compensation practices. The expected range offered for this role is $201,000 - $237,000 total OTE. Compensation may vary based on relevant experience, skills, competencies, and certifications.
Comprehensive Health, Dental, and Vision coverage beginning on the first day for employees and their families
401(k) program with up to 2% company matching
Equity grant participation
Flexible PTO with a FlexExperience budget ($900 annually) to help you make the most of your time away from work
FlexWellness program ($1,800 annually) to help support your personal health goals
Generous budget for home office set up
$1,500 annual learning and development stipend
16 weeks of paid parental leave
Our goal is to be a diverse workforce that is representative at all job levels as we know the more inclusive we are, the better our product will be. We are committed to celebrating and supporting our differences and that diversity is essential to innovation and makes us better able to serve our customers. We hire people of all levels and backgrounds who are excited to learn and develop their skills.
We are an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws.
By submitting this application, you acknowledge that you have reviewed and agree to Jasper's CCPA Notice to Candidates, available at legal.jasper.ai/#ccpa.