Johnson Controls · Bengaluru
Other
What you will do
The Sprinkler Service Supervisor is responsible for the proper coordination, execution, and follow-up for the Contracting Team in an assigned Territory. Actively promote the products and services of Johnson Controls Fire Protection in the marketplace.
How you will do it
· Revenue responsibility- Including implementing plans, programs and processes designed to meet and exceed corporate goals and objectives as well as maximizing market potential of the service business including new bookings (sales), and P&L responsibility.
· Customer Satisfaction- Responsible for maintaining effective customer communications along with building solid customer relationships from initial contact through order acquisition, delivery, installation and service. Ensure contractual obligations are fulfilled while quickly resolving customer complaints concerning service and collection issues thereby minimizing customer concerns and enhancing customer relations.
· Productivity Improvement- Responsible for setting fair and manageable territories for technicians. Ensure that fair and effective performance measurements are assigned and that employees are motivated to achieve and/or exceed their assigned goals and objectives utilizing management tools and practices. Also responsible to be proficient at, perform as required and instruct/train all new and existing clerical and dispatch personnel in all specific job procedures including our CRM system.
· Safety Compliance- Ensure that all employees comply with corporate safety programs. Responsible to ensure that employee safety training is thorough, complete and up-to-date. Identify safety issues and hazards and notify corporate safety office of those conditions that require corrective
What we look for
Required
· 5 years of experience in Fire Life Safety environment.
· 5 years of Department supervisory experience with Revenue and margin experience.
· Demonstrated management abilities to include training and team building.
· Demonstrate supervisory/leadership abilities to include training, team building, presentation and negotiation skills, district administration and effective interaction with customers.
Preferred
· Bachelor’s Degree or equivalent experience preferred.
· NICET Certification preferably in one of the respective fields (i.e. Fire Alarm, Sprinkler, Special Hazards).
HIRING SALARY RANGE: $76,000 to $105,000 (Salary to be determined by the education, experience,
knowledge, skills, and abilities of the applicant, internal equity, and alignment with market
data.) This role offers a competitive Bonus plan that will take into account individual, group,
and corporate performance. This position includes a competitive benefits package. The
posted salary range reflects the target compensation for this role. However, we recognize
that exceptional candidates may bring unique skills and experiences that exceed the typical
profile. If you believe your background warrants consideration beyond the stated range, we
encourage you to apply. To support an efficient and fair hiring process, we may use
technology assisted tools, including artificial intelligence (AI), to help identify and evaluate
candidates. All hiring decisions are ultimately made by human reviewers. For details, please
visit the About Us tab on the Johnson Controls Ca
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.