The Service Manager - Applied HVAC Chiller is responsible for leading service operations, maintenance programs, troubleshooting activities, and customer support for applied HVAC systems, including centrifugal, screw, scroll, absorption chillers, cooling towers, pumps, and associated controls. The role ensures high customer satisfaction, operational excellence, service revenue growth, and compliance with safety and quality standards.
Key Responsibilities
Service Operations Management
Lead and manage the service team responsible for installation, commissioning, preventive maintenance, breakdown support, and retrofit projects for HVAC chiller systems.
Ensure timely resolution of customer complaints and critical equipment outages.
Monitor service KPIs, response times, and customer service levels.
Plan and allocate manpower, tools, and resources effectively.
Technical Leadership
Provide technical expertise for applied HVAC systems, including:
Centrifugal Chillers
Screw Chillers
Air-Cooled Chillers
Water-Cooled Chillers
Cooling Towers
Pumps and Hydronic Systems
Building Management Systems (BMS)
Chiller Plant Optimization Solutions
Support root cause analysis for recurring equipment failures.
Guide field engineers on complex troubleshooting and repair activities.
Customer Relationship Management
Develop and maintain strong relationships with key customers, consultants, facility managers, and contractors.
Conduct regular customer reviews and service performance meetings.
Identify opportunities for service contract renewals, upgrades, retrofits, and modernization projects.