Order Operations Manager - France

Manufacturing & Operationsposted 10d ago

About Lucid

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.

We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility.

We are seeking a highly organized and operationally focused Order Operations Manager to lead vehicle ordering, forecasting, allocation, and distribution activities for Lucid France. This role is responsible for ensuring the efficient flow of vehicles from production allocation through customer delivery, while maintaining operational excellence, system compliance, and data integrity across the French market.

As part of Lucid’s Hybrid National Sales Company (NSC) model, the Order Operations Manager will act as the primary operational interface between Lucid Europe, Lucid France, contracted service providers, logistics partners, and the retail network. The role is accountable for vehicle forecasting, inventory management, order administration, logistics coordination, and delivery performance, ensuring that all activities are executed in accordance with Lucid processes, governance standards, and customer experience objectives. The position serves as a critical control point for operational quality, delivery accuracy, and market readiness.

Key Responsibilities

Order Management & Vehicle Allocation

Own the end-to-end vehicle ordering process for the French market
Develop and maintain accurate market volume forecasts in alignment with sales objectives and allocation planning
Coordinate vehicle allocation requirements with Lucid Europe and relevant supply planning teams
Monitor order bank health, inventory levels, and vehicle availability
Ensure timely and accurate submission of vehicle orders and allocation requests
Identify and resolve constraints impacting vehicle supply and customer deliveries
Support market launch activities, new product introductions, and volume ramp-up plans

Logistics & Distribution Management

Oversee vehicle distribution activities across the French market
Coordinate vehicle movements from European logistics hubs to French compounds, retail locations, and delivery points
Ensure alignment between logistics providers, market operations, and retail partners
Monitor vehicle transit performance and proactively manage delivery risks
Support the development and implementation of logistics operating procedures
Ensure effective coordination of vehicle storage, inventory management, and delivery readiness activities
Drive continuous improvement initiatives to enhance operational efficiency and customer delivery performance

Operational Controls & Process Governance

Ensure compliance with Lucid policies, operational procedures, and governance requirements
Develop and maintain operational reporting and performance management processes
Monitor adherence to established SLAs, KPIs, and operational standards
Identify operational risks, process gaps, and improvement opportunities
Implement corrective actions to improve operational quality and efficiency
Support audit and compliance activities where required

Systems & Data Management

Ensure all market transactions are processed accurately and in accordance with system requirements
Monitor system compliance across internal users and service providers
Support implementation of new system functionality, localization requirements, and operational enhancements
Act as the business owner for operational reporting and data quality management
Partner with internal IT and business teams to resolve operational system issues

Partner & Stakeholder Management

Act as the primary operational interface with contracted service providers supporting logistics and vehicle operations
Coordinate activities across Sales, Aftersales, Finance, Customer Care, Marketing, and Network Development functions
Support governance forums with operational performance reporting and action tracking
Ensure partners operate in accordance with Lucid standards, processes, and contractual obligations
Escalate operational performance issues and drive resolution plans
Build strong working relationships across Lucid Europe and local partner organizations

Customer Delivery & Market Readiness

Support launch planning and expansion of retail locations within France
Ensure operational readiness for new market initiatives, campaigns, and product introductions
Maintain focus on customer experience through proactive management of delivery timelines and operational execution
Support retail partners in achieving delivery, inventory, and handover performance targets

Requirements

Relevant qualification in Supply Chain, Business Administration, Operations Management, Logistics, or related field
Experience in automotive sales operations, logistics, supply chain, order management, or vehicle distribution
Strong understanding of forecasting, inventory management, and vehicle allocation processes
Experience working within complex operational environments involving multiple stakeholders and third-party partners
Strong analytical and problem-solving capabilities
Experience utilizing ERP, CRM, inventory management, and operational reporting systems
Excellent organizational and project management skills
Strong stakeholder management and communication abilities
Ability to operate independently in a fast-paced, matrixed environment
Fluent in French and English

Success Measures

Forecast accuracy and vehicle allocation performance
Vehicle delivery lead times and logistics performance
Inventory health and operational efficiency
Order processing accuracy and compliance
Data quality and systems integrity
Achievement of market readiness and launch milestones
Partner performance against agreed operational KPIs and SLAs
Customer delivery experience and fulfillment success

Lucid Motors is committed to maintaining a safe and trustworthy environment. As such, a background check may be required during the hiring process. This will be performed in line with European data protection laws, and candidates will be informed and asked to provide consent before the check is conducted

Compensation & Benefits: Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays, paid sick leave; and a 401(k) retirement plan. Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employee accrue up to 160 hours paid time off. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.

Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.

Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations <@> lucidmotors.com. This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website.

Candidate Data Privacy: By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice.

To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.