Operations Associate -UL Rate Crediting

The Canadian Segment Legacy & Inforce Management team focuses on Portfolio Optimization, one of Manulife’s key strategic priorities, as well as Inforce Management. The team is responsible for identifying opportunities and executing initiatives to improve the value of inforce blocks. The team’s mandate is to improve the Canadian Segment ROE, generate free capital, reduce risk, and improve remittances for the company.  The ongoing management of inforce business is the other primary focus of the team.

Reporting to the Manager of Canadian Legacy & Inforce Management, the Operations Associate -UL Rate Crediting is responsible for the daily updating of Manulife’s administrative systems with Retail and Institutional pricing files, various rates, index values and stock prices accurately in a time sensitive environment. The incumbent is the key contact for stakeholders when issues related to interest rate crediting arise, which happens quite frequently.

Hours

• Incumbent must work shift beginning at 9am EST and finishing when all prices have been uploaded, usually around 5pm EST.

• Overtime may be required.

• The role would become hybrid in-office for 3 days per week.

Responsibilities

• Gather a variety of financial inputs (government and corporate bond yields, FX rates, equity index values, stock prices, mutual fund values, seg fund values, etc.) from various sources on a daily basis, validating accuracy within defined thresholds and investigating issues

• Run and upload all Universal Life crediting rates to administrative systems, supporting client-level rate-crediting for over $8B of assets under management, validating accuracy of all calculated rates within defined thresholds and investigating / reporting issues.

• Validate accuracy of the upload of rates to 7 administrative systems

• Prepare Weekly and Monthly Marketing materials relating to all crediting rates calculated and ensure materials are posted to advisor and client facing outlets

• Support a number of additional adhoc / manual processes, including data gathering, rate calculation, reporting, etc. for departmental, cross-departmental, and external stakeholders

• Act as a liaison between stakeholders for any delays or issues.

• Support team members with training, scheduling, processing issues, etc., and perform validation of their work as required.

• Ability to manage multiple deliverables in a dynamic work environment where the timing of data availability changes day to day.

• Identify opportunities to improve operational efficiencies.

• Support vendor management

• Perform internal testing, quality assurance, and other auditing functions to ensure the integrity of department processing and workflow

• Facilitate problem solving and remedial action by collaborating with internal stakeholders

• Manage the document and procedure library, ensuring that procedures and job aids are accurate, up to date.

What we are looking for

• A university or college degree in Business, Economics, Finance, Computer Science or Mathematics, preferred, or equivalent work experience.

• At least 1 year of experience.

• Exposure to Financial Services environment/industry will be highly regarded and advantageous in this position.

• React quickly and meet tight deadlines maintaining accuracy and thoroughness.

• Excellent attention to detail.

• Strong data gathering, analytical and problem-solving skills.

• Strong verbal and written communication skills.

• Ability to adapt quickly and easily to changes within the business.

• Ability to work independently or in a team environment.

• Excellent organization, planning and time management skills.

• Moderate Microsoft Excel and macro skills.

• Ability to work overtime hours is a necessity.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Waterloo, OntarioHybrid

Salary range is expected to be between

$51,975.00 CAD - $86,625.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.