Mapbox (SF) · Los Angeles
Software EngineeringCustomer Engagement APJRemoteFullTime
Mapbox is the leading real-time location platform for a new generation of location-aware businesses. Mapbox is the only platform that equips organizations with the full set of tools to power the navigation of people, packages, and vehicles everywhere. More than 4 million registered developers have chosen Mapbox because of the platform’s flexibility, security and privacy compliance. Organizations use Mapbox applications, data, SDKs and APIs to create customized and immersive experiences that delight their customers.
Solutions Architects are trusted technical and business advisors who partner with customers to design, prototype, and deliver solutions on the Mapbox platform. You will work directly with customers and account teams to discover needs, design architectures, and deliver solutions that turn data, mobility, and mapping into effective digital experiences and measurable business outcomes. This role is ideal for someone who combines technical depth with commercial acumen and thrives at the intersection of strategy, architecture, and delivery. Successful candidates typically have a mix of software engineering, product management, solutions engineering, and technical consulting experience prior to this role.
Core responsibilities
Partner with Sales to position Mapbox’s technical value and shape opportunities.
Lead technical discovery to understand customer goals, requirements, and success criteria, and ensure solution designs meet business objectives.
Design and present scalable architectures using Mapbox SDKs, APIs, and platform services.
Respond to technical customer requests (RFI/RFQ) with clear technical documentation and solution proposals.
Provide technical guidance during the pre-sales cycle and deliver rapid technical enablement via workshops, demos, and PoC/PoV in a fast-paced digital customer environment.
Drive customer success by accelerating time-to-value and supporting adoption and expansion in a dynamic, complex ecosystem.
Advocate for customer needs and provide structured feedback to influence product and engineering direction.
Stay current on mapping, mobility, and AI technologies and share best practices internally and with customers.
5+ years in solutions architecture, customer-facing engineering (pre-sales, post-sales), or consulting.
Native-level Mandarin and English fluency: Exemplary written and verbal communication skills in both languages.
Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field (preferred).
Knowledge of web and mobile technologies (JavaScript, Android, iOS).
Experience building applications that integrate back-end APIs and front-end SDKs.
Experience of GIS, location intelligence, geospatial data, and mapping is a plus.
Experience with major cloud platforms (AWS, Azure, or GCP) is a plus.
Experience with AI technologies is a plus.
Experience leading technical responses for RFI/RFQ, crafting comprehensive technical proposals.
Strong business acumen and comfort working autonomously across distributed teams.
Demonstrated ability to translate complex requirements into scalable, robust architectures aligned with customer objectives.
Excellent communication skills with both technical and executive audiences, combined with a proven ability to influence executive, product, engineering, and developer stakeholders.
Experience supporting high volumes of customer opportunities and context-switching efficiently across stakeholders.
Experience in various industries (e.g. logistics, telecom, weather) is a plus.
Willingness to travel up to 25% for customer meetings, workshops, and industry events.
In addition to our core values, which are not unique to this position and are necessary for Mapbox leaders:
We value high-performing creative individuals who dig into problems and opportunities.
We believe in individuals being their whole selves at work. We commit to this through supportive health care, parental leave, flexibility for the things that come up in life, and innovating on how we think about supporting our people.
We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company.
We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply.
By applying for this position, you acknowledge that you have received the Mapbox Non-US Privacy Notice for applicants, which is linked here. Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Mapbox to process your application.
We are committed to a fair and equitable hiring process. We do not discriminate against any protected class.
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