Site Operations Manager II

Job Summary

May Mobility is entering into an exciting phase of growth as we expand our first-of-its-kind autonomous shuttle and mobility services across the nation. We are looking for an experienced Site Manager to lead an operational site. 

• Do you love managing complex technical operations and systems?
• Are you an empathetic communicator and collaborative problem solver? Can you bring an exceptional balance of people skills and process-driven focus to the team?
• Are you capable of thriving in a startup environment where no two days are the same, and willing to tackle both large and small tasks with an “all hands on deck” mentality?
• Do you have a high level of personal responsibility that allows you to lead by example, easily navigate between smooth and hectic shifts, and effectively assess and execute on priority decisions?

If you answered “yes” to these questions, this could be the role for you!

As a Site Operations Manager, you will oversee a team of Site Supervisors, Technicians, and contracted Autonomous Vehicle Operators to run seamless shuttle operations. You will be directly responsible to our business partners, customers, and passengers, ultimately becoming an expert in making May Mobility a part of the city’s transportation culture.

You will report to the May Mobility Customer Operations Manager and will be vital in ensuring that May Mobility exceeds expectations for quality, safety, and reliability.

Essential Responsibilities

• Ensure that operations follow rigorous safety guidelines; continuously develop a culture of safety that is beyond reproach
• Implement and oversee daily protocols and reporting; track site performance metrics to systematically improve outcomes
• Responsible for meeting financial goals and aligning spending with the site operating budget 
• Ensure exceptional service for both customers and passengers
• Partner with People Operations to make staffing and performance management decisions for the site
• Ensure that site staff seamlessly communicates with engineers when a technical issue arises or requires escalation
• Partner with Field Operations to train new site leadership and test new rollouts of vehicle technology
• Create a work environment that values all team members and embodies May Mobility values 
• Cover shifts across days and times that fall outside normal business hours
• Up to 10% travel required

Skills and Abilities

Success in this role typically requires the following competencies:

• Ability to lead multiple small teams at once
• Identifying trends or product gaps and properly escalating 
• Strong collaboration skills with both internal and external stakeholders
• Comfortable with communicating and representing the company publicly
• Driving solutions by goal setting and creating a path towards improvement
• Ability to work effectively with team members at all levels of the organization
• Ability to lift up to 50 lbs
• Ability to stand for prolonged periods of time and climb ladders (infrequent)
• Ability to work outdoors in varying temperatures and weather conditions

Qualifications and Experience

Candidates most successful in this role typically hold the following qualifications or comparable knowledge or experience:

Required

• Associates degree or higher in Business, Technical Operations, or other degree
• 3+ years experience as a people leader in a fast-adapting and customer-focused environment
• Previous experience as a formal people leader in a fast adapting and customer-focused environment
• Proven experience making judgment calls in ambiguous situations 
• Previous experience developing processes and managing projects
• Excellent written and verbal communication skills across multiple platforms; strict attention to detail in every situation
• Valid U.S. Driver's License
• Willingness to undergo a driving record check

Desirable

• Bachelor's degree or higher in Business, Technical Operations, or related degree, or equivalent experience
• Leadership experience in a startup environment
• Proven change management experience
• Prior experience in an operations or logistics background
• Working knowledge of Google Suite, Slack, Jira and Asana
  
  

Physical Requirements

• Standard site working conditions which includes but is not limited to:
• Must be able to remain in a stationary position 50% or more of the time
• Must be able to move and / or change positions often when needed
• Prolonged computer use
• May need to lift up to 50 pounds
• Install hardware and software

• Travel required? -  Frequent: 26%-50%

Want to learn more about our culture & benefits? Check out our website!

May Mobility is an equal opportunity employer.  All applicants for employment will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, genetics or any other legally protected basis.   Below, you have the opportunity to share your preferred gender pronouns, gender, ethnicity, and veteran status with May Mobility to help us identify areas of improvement in our hiring and recruitment processes. Completion of these questions is entirely voluntary.  Any information you choose to provide will be kept confidential, and will not impact the hiring decision in any way. If you believe that you will need any type of accommodation, please let us know.

Note to Recruitment Agencies: May Mobility does not accept unsolicited agency resumes. Furthermore, May Mobility does not pay placement fees for candidates submitted by any agency other than its approved partners.