Our vision is to transform how the world uses information to enrich life for all.
Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.
The Customer Engineering organization serves as the primary technical interface for our global customers and helps ensure that Micron solutions are seamlessly integrated into next-generation technology platforms. Our team coordinates deep engineering engagements, technical product qualifications, and architecture reviews to secure design wins and grow market share. We are dedicated to providing world-class technical support that accelerates revenue and builds long-term strategic partnerships with our customers.
Role Description:
The Technical Sales Development Representative (TSDR) plays a vital role in achieving the technical achievements needed to launch products. You will be an important member of our field engineering team. In this position, you will oversee many end-to-end technical tasks, including sophisticated product sample deployments, lifecycle management, addressing technical questions, and other customer interactions. You should adopt an "automation-first" approach to actively find ways to improve processes and apply AI-based workflows in daily operations when possible.
This role can lead to a full-time FAE career for individuals who achieve the right results. It also requires demonstrating the right skills and behaviors.
Example Responsibilities:
- Coordinate the entire process of technical product samples, beginning with configuration and continuing through international shipment tracking to final customer validation
- Coordinate and track technical product processes across multiple customer accounts
- Serve as a point of contact for technical product inquiries for some customers and partners to resolve standard questions and raise complex engineering issues for deeper analysis
- Maintain and update technical product documentation, qualification statuses, and project data within internal systems as well as, in certain instances, customer-facing web portals
- Orchestrate the communication and execution of product change notices and lifecycle events to guarantee customers are informed of transitions and last-time-buy windows
- Oversee regional loaner pools of hardware samples and actively manage inventory levels, reservations, and utilization reporting
- In some instances, manage technical approvals and documentation for manufacturing or factory-level modifications following customer qualification of a product
- Drive and track the status of technical failure analyses and return authorizations to maintain clear visibility
- Enter and maintain customer-specific configuration rules to enforce precise hardware supply constraints and engineering recipes
- Manage custom hardware labeling and packaging requests to ensure strict compliance including unique customer specifications
- Provide support to Field Application Engineers during active design cycles and qualifications by handling overall operational logistics and arranging the necessary technical materials
- Prepare technical data and status updates for quarterly customer reviews and subsequently capture and drive follow-up engineering actions
- Continuously identify and recommend opportunities to automate manual workflows and improve process efficiency with internal digital tools
Minimum Qualifications:
- Bachelor’s degree or equivalent experience in an engineering or science field (e.g., Computer Engineering, Electrical Engineering, or Computer Science)
- 1 – You should have 3 or more years of professional experience in the semiconductor industry or a related field. Roles can include field application engineer, systems engineer, or hardware test engineer. Recent graduates with relevant co-op or internship experience may also qualify.
- General knowledge of hardware engineering workflows to effectively support Field Application Engineers and recognize operational obstacles
- High technical literacy or equivalent experience with the capacity to continuously adapt to frequently changing technology, product roadmaps and lifecycle dates
- Basic understanding of memory or storage technologies and the related platform technologies (e.g. CPU, GPU, NPU, PMIC…) to assist with technical product questions and configuration requests
- Exceptional verbal and written communication skills to coordinate between customers and internal teams such as Quality, Engineering, and Supply Chain
- Strong analytical approach and ability to proactively identify process bottlenecks for automation or workflow improvement
Preferred Qualifications:
- Demonstrated skill in advancing technical partner enablement by overseeing worldwide training programs, certification efforts, and engineering support platforms
- Previous experience in an engineering role involving hardware system fixing and board-level building principles
- Proven experience navigating the unique semiconductor supply requirements and technical qualification nuances across diverse business segments such as Data Center, AI, Mobile or Automotive
- Experience identifying process bottlenecks and implementing Artificial Intelligence (AI) to improve team productivity
Skills & Competencies:
- Computer systems architecture and Technical Competence, appropriate to their segment/products (e.g. Data Center DRAM/LP/Storage, Automotive, Mobile etc…)
- Problem Solving
- Technical Triage & Coordination
- CRM System Proficiency
- Engineering Process Literacy
- Workflow Management
- Collaboration Across Multiple Functions
- Process Optimization
- Detail Orientation
As a world leader in the semiconductor industry, Micron is dedicated to your personal wellbeing and professional growth. Micron benefits are designed to help you stay well, provide peace of mind and help you prepare for the future. We offer a choice of medical, dental and vision plans in all locations enabling team members to select the plans that best meet their family healthcare needs and budget. Micron also provides benefit programs that help protect your income if you are unable to work due to illness or injury, and paid family leave. Additionally, Micron benefits include a robust paid time-off program and paid holidays. For additional information regarding the Benefit programs available, please see the Benefits Guide posted on micron.com/careers/benefits.
Micron is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship status, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
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To learn more about Micron, please visit micron.com/careers
For US Sites Only: To request assistance with the application process and/or for reasonable accommodations, please contact Micron’s People Organization at hrsupport_na@micron.com or 1-800-336-8918 (select option #3)
Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.
Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.
AI alert: Candidates are encouraged to use AI tools to enhance their resume and/or application materials. However, all information provided must be accurate and reflect the candidate's true skills and experiences. Misuse of AI to fabricate or misrepresent qualifications will result in immediate disqualification.
Fraud alert: Micron advises job seekers to be cautious of unsolicited job offers and to verify the authenticity of any communication claiming to be from Micron by checking the official Micron careers website in the About Micron Technology, Inc.