Patient Coordinator

POSITION SUMMARY

The Patient Coordinator plays a critical inside sales role in driving the success of Natera’s Oncology product lines. This position is responsible for managing and growing patient relationships while directly contributing to revenue through proactive outreach, pipeline development, and ongoing engagement.

As a primary point of contact for patients, the Patient Coordinator partners closely with Field Sales, Operations, and internal stakeholders to execute territory strategies, advance opportunities through the sales pipeline, and ensure timely testing and repeat utilization. This role blends customer advocacy with inside sales execution, requiring strong relationship-building skills, sales acumen, and the ability to connect daily activities to pipeline and revenue outcomes.

PRIMARY RESPONSIBILITIES

• Serve as an inside sales partner to Field Sales by supporting territory strategies and advancing opportunities through the pipeline.
  
  
• Proactively manage inbound and outbound patient outreach to influence testing adoption, scheduling, and continuity of care.
  
  
• Build and maintain long-term, consultative relationships with patients to drive repeat testing and ongoing engagement.
  
  
• Identify, nurture, and progress patient opportunities from initial contact through completion of testing, ensuring alignment with sales pipeline goals.
  
  
• Collaborate cross-functionally with Sales, Billing and Customer Support to remove barriers and close gaps impacting conversion or timing.
  
  
• Assess patient needs with a solutions-oriented mindset, addressing logistical, clinical coordination, and service challenges.
  
  
• Maintain accurate documentation of interactions, opportunities, and pipeline activity in CRM and business intelligence tools (e.g., Salesforce, PowerBI).
  
  
• Analyze territory and pipeline data to prioritize outreach, identify trends, and optimize sales efforts.
  
  
• Ensure timely completion of data requests and reporting related to sales performance and patient engagement.
  
  
• Act as a patient advocate within Natera while maintaining a revenue-focused, sales-driven approach.
  
  
• Perform other duties as assigned.
  
  

Compliance & Training

• Regularly works with PHI in both paper and electronic formats.
  
  
• Completes HIPAA/PHI privacy, security, and General Policies and Procedures training within required timelines.
  
  
• Maintains current status on all Natera-required training.
  
  

QUALIFICATIONS

• Minimum of 2 years of inside sales experience, preferably in a remote or phone-based environment.
  
  
• Minimum of 2 years of experience in outbound and inbound sales or call center roles with measurable performance goals.
  
  
• Demonstrated ability to manage a territory or book of business and connect daily activities to pipeline outcomes.
  
  
• Experience using CRM systems (Salesforce preferred) to manage leads, opportunities, and sales activity.
  
  
• Background in medical, diagnostic, or biological sciences preferred
  
  

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong relationship-building skills with the ability to influence and guide patients through a consultative sales process.
  
  
• Proven ability to execute inside sales strategies while thinking strategically about territory and pipeline management.
  
  
• Comfortable handling objections, navigating complex conversations, and driving next steps toward conversion.
  
  
• Results-oriented mindset with a strong sense of urgency and accountability.
  
  
• Excellent verbal and written communication skills with strong presentation ability.
  
  
• Ability to analyze data and pipeline metrics to prioritize outreach and optimize performance.
  
  
• Proficient in Microsoft Excel, Google platform and business reporting tools.
  
  
• Self-motivated, adaptable, and effective working independently in a fast-paced, remote or hybrid environment.
  
  
• Team-first attitude with a strong collaborative approach across sales and operational partners.

OUR OPPORTUNITY

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

For more information, visit www.natera.com.

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

If you are based in California, we encourage you to read this important information for California residents. 

Link: https://www.natera.com/notice-of-data-collection-california-residents/

Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.

For more information:
- BBB announcement on job scams 
- FBI Cyber Crime resource page