Company Description
NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.
Job Description
Role Summary
The AI Mission Leader is a senior executive responsible for translating complex domain problems and stakeholder relationships into measurable AI outcomes. This leader sets mission direction, aligns cross-functional teams, and ensures delivery of high-impact AI solutions across priority domains such as AI in general medicine and enterprise GenAI transformation. The role is benchmarked against top-tier mission- driven organizations (e.g., Palantir, Anthropic) with an emphasis on rigorous problem framing, execution excellence, and responsible deployment.
Key Responsibilities
- Mission definition and outcomes: Frame ambiguous, high-stakes domain problems into clear AI mission objectives, success metrics, and delivery roadmaps.
- Stakeholder leadership: Build and manage executive-level relationships across customers, partners, and internal leadership; translate needs into actionable AI programs.
- AI strategy and portfolio ownership: Prioritize initiatives across domains (e.g., general medicine, GenAI transformation), balancing impact, feasibility, risk, and time- to-value.
- End-to-end delivery: Lead cross-functional teams (product, engineering, data science, design, security, compliance) to deliver production AI systems.
- Operational excellence: Establish governance, delivery cadence, and decision- making frameworks to keep programs on track.
- Measurement and accountability: Define KPIs/OKRs and ensure ongoing monitoring of model/business performance; drive iteration based on evidence.
- Responsible AI: Ensure safety, privacy, regulatory, and ethical requirements are embedded in design, training, evaluation, and deployment.
- Change management: Drive adoption and transformation, including training, workflow redesign, and stakeholder communications.
- Talent and culture: Hire, coach, and retain high-performing AI leaders; set a culture of clarity, rigor, and mission focus.
Scope / Example Missions
- General medicine: Clinical decision support, care pathway optimization, patient triage, documentation automation, population health analytics, operational forecasting.
- GenAI transformation: Enterprise knowledge assistants, workflow copilots, customer support automation, content and code generation enablement, secure retrieval- augmented generation (RAG) solutions.
- AI platform enablement: Standardized evaluation, MLOps/LLMOps, monitoring, data quality programs, reusable components to accelerate delivery across teams.
Qualifications
- Executive leadership experience delivering complex technical programs with measurable business outcomes.
- Demonstrated ability to translate domain challenges into AI solutions, including problem definition, metric design, and delivery planning.
- Strong technical fluency in applied AI/ML and GenAI concepts (model capabilities/limits, evaluation, data pipelines, deployment considerations).
- Experience leading multi-disciplinary teams and influencing without authority across senior stakeholders.
- Proven track record of shipping production AI systems in regulated and/or high- stakes environments (e.g., healthcare preferred).
- Ability to manage risk across privacy, security, compliance, and safety, with a pragmatic approach to responsible AI.
Success Metrics (Examples)
- Business impact: Revenue growth, cost reduction, cycle-time reduction, quality improvements attributable to AI programs.
- Adoption: User activation/retention, workflow penetration, stakeholder satisfaction, training completion.
- Model performance: Task-specific accuracy/utility, hallucination/error rates, calibration, robustness, bias/fairness measures.
- Operational reliability: Latency, uptime, incident rate, monitoring coverage, model drift detection and response time.
- Delivery execution: On-time milestones, scope control, risk closure rate, cross-team alignment health.
Core Leadership Qualities (Benchmarked to Top AI Organizations)
- Mission-first orientation: Relentless focus on real-world outcomes and measurable impact.
- Exceptional problem framing: Turns ambiguity into crisp goals, constraints, and decision points.
- High-standards execution: Drives pace, quality, and accountability; raises the bar for technical and operational rigor.
- Systems thinking: Understands end-to-end socio-technical systems, not just models.
- Credible technical leadership: Communicates with depth; earns trust of senior engineers, researchers, and domain experts.
- Stakeholder mastery: Builds durable relationships, handles conflict productively, and aligns incentives.
- Product intuition: Understands user workflows, adoption barriers, and change management.
- Integrity and safety mindset: Embeds responsible AI, security, and privacy into delivery.
- Talent magnet: Attracts and develops high-caliber teams; sets a culture of learning and ownership.
Reporting Line and Collaboration
- Reports to a C-level executive (e.g., CEO, CTO, Chief Data/AI Officer) and partners closely with Product, Engineering, Clinical/Domain Leadership (for medicine),
- Security, Legal/Compliance, and go-to-market leadership. Serves as an executive- facing leader for mission outcomes and portfolio performance.
Additional Information
Why Join NCS
We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.
Together, we make the extraordinary happen.
Learn more about us at ncs.co and visit our LinkedIn career site.
Scam Alert
We are aware of fraudulent job offers and impersonations of NCS recruiters. Phishing emails using convincing-looking but fake addresses are also commonly used to trick you into thinking that they come from official NCS sources.
Please note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender’s email address ends with the genuine NCS domain, @ncs.com.sg and beware of extra letters, symbols or misspellings. When in doubt, verify the sender’s identity by contacting us at reachus@ncs.com.sg.