Company Description
NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.
Job Description
As a Business Process Reengineer (Lead) Consultant, you will partner with clients and cross-functional teams to analyse, redesign, and optimise business processes to ensure readiness for AI implementation. You will translate business requirements into future-ready, AI-first workflows, driving efficiency, operational excellence, and measurable value from AI-enabled initiatives.
What will you do?
Business Process Reengineering & Design
- Lead or support end-to-end business process reviews and reengineering for AI project deployments, including discovery, analysis, mapping, redesign, and implementation
- Design future-state AI-first workflows aligned with best practices, regulatory standards, and AI capabilities
- Develop detailed process documentation, use cases, and transformation roadmaps
Stakeholder Engagement & Collaboration
- Collaborate with clients, business stakeholders, solution architects, data scientists, and technical teams to identify bottlenecks, automation opportunities, and AI-driven improvements
- Facilitate workshops, interviews, and design sessions to document as-is and to-be processes
AI Enablement & Delivery Support
- Translate to-be AI-first workflows into AI project requirements, ensuring alignment between business objectives and technical feasibility
- Oversee process transformation pilots, measure impact, and refine recommendations based on real-world feedback
Governance, Risk & Compliance
- Ensure compliance with operational, security, and data governance standards throughout the BPR lifecycle
- Support project managers with risk identification, stakeholder engagement, and transformation status tracking
Communication & Change Enablement
- Prepare and deliver presentations, training materials, and executive reports on BPR findings and recommendations
- Develop change management plans to support adoption of redesigned processes
Qualifications
The ideal candidate should possess:
- Minimum 3 years’ experience (preferably 5+) in process reengineering, business analysis, management consulting, or similar roles
- Proven experience leading or supporting BPR initiatives, preferably in technology, digital transformation, or AI-enabled projects
- Good understanding of AI concepts, data analytics, and digital technologies
- Familiarity with process mapping tools (e.g., Miro, Visio, Bizagi, ARIS) and workflow automation solutions
- Experience facilitating workshops and stakeholder interviews
- Strong analytical, organisational, and communication skills
- Experience working in consulting, large enterprise, telco, government, healthcare, or regulated environments
- Knowledge of change management methodologies, Lean, Six Sigma, or Agile frameworks
- High emotional intelligence and strong stakeholder relationship skills
- Ability to work independently and collaboratively in diverse teams
- Enthusiasm for future technologies and innovation
- Knowledge of edge AI deployment strategies
- Familiarity with DevOps practices in AI projects and agile environments
- Strong analytical and strategic thinking skills
- Bachelor’s degree in Business Administration, Information Systems, Engineering, Computer Science, or a related discipline
Additional Information
Why Join NCS
- Lead high-impact Data & AI advisory programs for major enterprises and public sector clients.
- Shape enterprise strategies and governance frameworks that drive real transformation.
- Work with a talented, multidisciplinary team in a collaborative environment.
- Competitive compensation and strong professional development support.
We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.
Together, we make the extraordinary happen.
Learn more about us at ncs.co and visit our LinkedIn career site.
Scam Alert
We are aware of fraudulent job offers and impersonations of NCS recruiters. Phishing emails using convincing-looking but fake addresses are also commonly used to trick you into thinking that they come from official NCS sources.
Please note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender’s email address ends with the genuine NCS domain, @ncs.com.sg and beware of extra letters, symbols or misspellings. When in doubt, verify the sender’s identity by contacting us at reachus@ncs.com.sg.