Company Description
NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.
Job Description
As an Ops Support Executive, End User Computing, the broad area of your job responsibilities will cover the following domain:
- Responsible for providing end-user support and managing client platforms to ensure stable and efficient IT operations.
- Provide end-user support for client platforms, including incident and service request management.
- Troubleshoot and resolve client platform–related issues, providing timely temporary and/or permanent solutions.
- Respond promptly to incidents, investigate root causes, and provide regular status updates to relevant stakeholders.
- Monitor and ensure compliance with agreed service levels (SLAs).
- Document, maintain, and update system configurations, and provide regular operational reports.
- Participate in and support client platform implementation and upgrade projects.
- Coordinate with vendors on hardware replacement and issue resolution.
- Perform IT asset management, including maintaining accurate asset records.
- Manage user accounts (e.g. creation, password resets, and deletions).
- Perform local server administration to support software distribution and patch management.
- Manage and support client platform implementation and upgrade activities, ensuring deliverables meet service level requirements.
- Propose and implement corrective action plans when service gaps are identified.
- Establish and maintain facility management standards and best practices to ensure consistency across projects and teams.
- Prepare and submit progress and operational reports as required.
Qualifications
The ideal candidate should possess:
- Desktop troubleshooting skills
- Familiarity with the use of iOS and Android devices
- Good communication and interpersonal skills
- Enterprise desktop support experience in Microsoft Windows OS, Microsoft Office Suite, Cloning Tools, MAC OS and Antivirus/Malware software will be an advantage
- Diploma/Degree in an IT-related discipline
- Preferably with 1 or more years related experience in Technology Administration
Additional Information
We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.
Together, we make the extraordinary happen.
Learn more about us at ncs.co and visit our LinkedIn career site.
Scam Alert
We are aware of fraudulent job offers and impersonations of NCS recruiters. Phishing emails using convincing-looking but fake addresses are also commonly used to trick you into thinking that they come from official NCS sources.
Please note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender’s email address ends with the genuine NCS domain, @ncs.com.sg and beware of extra letters, symbols or misspellings. When in doubt, verify the sender’s identity by contacting us at reachus@ncs.com.sg.