Company Description
NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.
Job Description
Key Responsibilities
Project & Delivery Management
- Plan, execute, monitor, and close projects end-to-end, ensuring delivery against scope, schedule, budget, and quality targets
- Develop and maintain project plans, work breakdown structures, resourcing plans, and delivery roadmaps
- Track project progress, financials, and utilisation; report status, variances, and forecasts to stakeholders and management
- Manage project scope and change control, ensuring changes are assessed, approved, and documented before implementation
- Coordinate across workstreams, vendors, and third parties to ensure integrated, on-time delivery
Stakeholder & Client Management
- Serve as the primary point of contact for clients and key stakeholders, building trusted, collaborative working relationships
- Facilitate steering committees, working group meetings, and status updates, ensuring clear communication of progress, risks, and decisions
- Manage stakeholder expectations, escalations, and conflicting priorities with sound judgement and professionalism
- Prepare and deliver clear, accurate project documentation, minutes, status reports, and presentations for internal and client audiences
Planning, Risk & Governance
- Identify, assess, and track project risks and issues; drive timely mitigation and resolution with clear ownership
- Maintain project governance artefacts, including risk logs, action trackers, decision logs, and RAID registers
- Ensure projects adhere to organisational project management standards, methodologies, and quality gates
- Support contract, commercial, and compliance matters relevant to project delivery, escalating where required
Team Leadership & Collaboration
- Lead and motivate cross-functional project teams, including developers, business analysts, designers, and QA/test leads
- Allocate work, manage team capacity, and remove blockers to keep delivery on track
- Foster a collaborative, accountable team culture and support the professional development of team members
- Partner with business analysts, technical leads, and architects to translate requirements into deliverable, well-sequenced work
AI-Enabled Project Management
- Use AI tools (e.g., Copilot, ChatGPT, Claude, or equivalent) to accelerate status reporting, meeting minutes, documentation, and data analysis
- Apply AI-assisted planning and scheduling tools to improve estimation accuracy, resource forecasting, and risk identification
- Critically review AI-generated outputs for accuracy, confidentiality, and appropriateness before sharing with clients or stakeholders
- Champion practical, responsible adoption of AI tools within the project team to improve productivity without compromising quality or data security
Continuous Improvement & Knowledge Sharing
- Conduct project retrospectives and post-implementation reviews; capture and apply lessons learned
- Contribute to the continuous improvement of PM tools, templates, and delivery playbooks, including AI-enabled ways of working
- Mentor junior project coordinators/managers on delivery practices and effective, responsible use of AI tools
Qualifications
- Bachelor's degree in Business, Information Technology, Computer Science, or a related field
- At least 5 years of professional experience managing technology or digital transformation projects, preferably with SI company
- Project management certification (e.g., PMP, or equivalent) preferred
- Strong working knowledge of Agile, Waterfall, and hybrid delivery methodologies
- Experience managing project budgets, resourcing, vendors, and commercial/contractual matters
- Proven stakeholder management skills, including experience engaging senior client and management stakeholders
- Demonstrated day-to-day use of AI tools (e.g., Copilot, ChatGPT, Claude, or equivalent) to support project management tasks such as reporting, documentation, and planning
- Proficiency with project management and collaboration tools (e.g., MS Project, JIRA, Confluence, SharePoint)
- Excellent written and spoken English, with strong communication, negotiation, and presentation skills
- Strong problem-solving and analytical skills, with sound judgement in balancing scope, time, cost, and quality trade-offs
- Self-motivated, organised, and comfortable managing multiple concurrent workstreams under tight timelines
- Prior experience delivering at least one project with AI, GenAI, or machine learning components is a plus
- Familiarity with responsible AI principles, data privacy, and confidentiality considerations when using AI tools on client engagements is a plus
Additional Information
Why Join NCS
We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.
Together, we make the extraordinary happen.
Learn more about us at ncs.co and visit our LinkedIn career site.
Scam Alert
We are aware of fraudulent job offers and impersonations of NCS recruiters. Phishing emails using convincing-looking but fake addresses are also commonly used to trick you into thinking that they come from official NCS sources.
Please note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender’s email address ends with the genuine NCS domain, @ncs.com.sg and beware of extra letters, symbols or misspellings. When in doubt, verify the sender’s identity by contacting us at reachus@ncs.com.sg.