Company Description
NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.
Job Description
Your will part a team of highly motivated individuals in the IT Governance Team, managing the development and maintenance of IT team on behalf of a key NCS client. You should have proven track records in areas of Stakeholder management, IT Service Management, IT Configuration Management, Incident Management, IT Security Management and IT Security Compliance & QA Management.
If you thrive on being part of delivery and transforming the clients’ operation, then this is the position for you. Your 'hands-on' knowledge, vast exposure and wealth of experience either in vendor and/or user environments, coupled with a driven and self-motivated personality, will ensure your success.
What will you do:
You will be performing the following scope of work for a system or a family of systems for a NCS key client:
- Service Management
- Configuration Management
- Incident Management
- IT Security Management
- IT Security Compliance & QA Management
The following are the activities in each scope of work:
Service Management
- Monitor, report and ensure that the SLA/KPI of the in-scope systems, grouped under the System Family, to the client
- Liaise and work directly with client (stakeholders, Ops Managers and/or Contractors) for purpose of project delivery and maintenance support.
- Monitor and provide regular update client on operation concern and/or compliance matters and propose resolution.
- Provide monthly summary and/or progress report on systems health, statuses, risk status and status of CR/SR and System Problem.
- Conduct and/or participate in management update meetings - CCC, Operations, Service Review, Audit and Management Meeting.
- Review reports from Operations & Support (O&S) project teams within the System Family
- Provide support to O&S Project teams during Audit, DR/BCP, Backup & Recovery exercise.
- Propose continuous improvement initiatives with recommendations to strengthen IT governance & compliance, increase efficiency on work quality and processes.
- Prepare Management plan and submit compilation to the Client annually
IT Configuration Management
- Periodically review IT asset inventory (hardware, software, network equipment, network attached equipment and end-points) records maintained and updated by Client appointed Asset Officer.
- Maintain oversight and review the Obsolescence at System Family Level and highlight in advance to client in any eventualities of potential obsolescence.
- Prepare and submit report to Client
Incident Management
- Lead investigation and resolution of incident
- Conduct root cause analysis and recommend improvement solution for recurrent incident to Client
- Ensure proper sign-off/endorsement by client for incident resolution/closure and associated archival/repository
IT Security Management
- Schedule security scan for identified systems according to policies, and verify all vulnerability rectifications are satisfactorily performed.
- Conduct Security Review on System Access and administration patterns weekly, and report unusual or suspicious activities, if any, to SMO Head Office.
- Track, mitigate and deploy patch security vulnerabilities accordingly to the stipulated timeline. Maintain oversight and submit reports on monthly basis.
- Ensure application/software/system are updated with the latest virus/security patches
- Escalate and/or seek Client’s acceptance and approval of assessed risks.
IT Security Compliance & QA Management
- Ensure compliance status of the Systems adheres to applicable standards, polices, directives and guidelines.
- Declare, review and report compliance status to SMO head office annually.
- During audit exercise, work with stakeholders to provide responses and evidences to auditors or compliance related declarations.
- Provide a Rectification Plan on any gaps found.
- Provide rectification plan for issues arising from audit.
- Seek waiver on compliance whenever it is justifiable.
- Ensure all applicable standards, policies, directives, guidelines, deliverables and quality assurance records are filed and kept up-to-date for audit and review purposes.
- Work with Client on system enhancement required for policy changes and audit requirements.
Qualifications
The ideal profile should possess:
- Degree in Information Systems, Computer Science or equivalent
- More than 3 years of IT project management experience and at least 5 years of IT experience, preferably with certification in PMP or CITPM
- Experienced in implementation or support experience in ERP, preferably SAP
- Experienced in SAP GRC and preferably SAP GRC certified
- Vendor management experience
- Possess good stakeholder management skills
- Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques
- Able to lead, develop and maintain respectful and trusting relationship
- Ability to work independently and efficiently, managing timelines and expectations and producing quality deliverables
Additional Information
We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.
Together, we make the extraordinary happen.
Learn more about us at ncs.co and visit our LinkedIn career site.
We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.
Together, we make the extraordinary happen.
Learn more about us at ncs.co and visit our LinkedIn career site.
Scam Alert
We are aware of fraudulent job offers and impersonations of NCS recruiters. Phishing emails using convincing-looking but fake addresses are also commonly used to trick you into thinking that they come from official NCS sources.
Please note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender’s email address ends with the genuine NCS domain, @ncs.com.sg and beware of extra letters, symbols or misspellings. When in doubt, verify the sender’s identity by contacting us at reachus@ncs.com.sg.