Nielsen India · Mumbai
Software EngineeringCustomer Support & Implementation (Post Sales)RemoteFull-time
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Gracenote is an entertainment data and technology provider powering the world’s top music services, automakers, cable and satellite operators, and consumer electronics companies. At its core, Gracenote helps people find, discover and connect with the entertainment they love. Daily, Gracenote processes 35 billion rows of data and is quickly becoming a world-leader in return path “big data.” Over the past 3 years, the company has grown to more than 2000 employees in 17 countries, including over 600 of the world’s top engineers with a passion for music, video, sports, and entertainment technology. Founded in 1998, Gracenote is one of America’s most iconic and respected media companies.
We are seeking a technical, customer-focused Product Solutions Architect to lead customer technical pre-sales and implementation for our suite of metadata products and AI products, including the Gracenote Model Context Protocol (MCP) Servers. You will serve as the primary technical subject matter expert for the Gracenote suite of products, enabling B2B clients to successfully integrate our authoritative metadata into their discovery experience including AI-powered integrations. You will lead the end-to-end customer technical engagement lifecycle of technical solutions, from pre-sales consultation, requirements gathering, product solutioning and proof-of-concept development to post-implementation support and strategic product advocacy.
Key Responsibilities
Technical Pre-Sales & Strategy: Partner with Sales to lead technical discovery sessions, assessing client needs and demonstrating the value of Gracenote’s solutions. Blending standard solution selling with AI/MCP value propositions, you will identify tangible ways Gracenote products can improve discovery experiences. Lead technical workshops, PoCs and own customer integration planning through adoption and production deployment..
Implementation & Delivery: Serve as the technical consultant during onboarding, guiding client engineering teams through integration best practices. Provide architectural oversight and technical strategy to ensure successful deployment of Gracenote metadata via standard APIs and Agentic frameworks.
Operational & Strategic Advocacy: Function as the "voice of the customer" to influence product roadmaps. Translate customer requirements into actionable requests to the product team. Update or create technical documentation to drive customer self-sufficiency. Serve as "Customer Zero" to test and validate new products before rollout.
Technical Development: Lead the rapid prototyping of focused, single-purpose AI agents to validate technical capabilities for customers. Translate complex entertainment workflows into tangible, hands-on prototypes that serve as architectural blueprints for customer integration.
Experience: 3-5+ years in technical pre-sales, solutions architecture, or customer-facing engineering. Proven experience bridging the gap between business objectives and technical implementation, specifically in guiding customers through complex software integrations.
Technical Proficiency: Strong foundation in Restful APIs, SQL, ETL, and structured data formats (JSON/XML). Understanding of modern AI-based tech stacks, including tool chaining, prompt engineering, and identity management (e.g., AWS Cognito).
Consultative Skills: Proven ability to bridge the gap between complex architectures and business objectives. Expert communication skills for diverse audiences, including C-level executives, business contacts, and engineering teams.
Logistics: Ability to travel to customer sites, primarily in North America up to 30% of the time to conduct workshops and discovery sessions. Periodic International travel may be required.
Enabling your best to power a better media future.
Holistic Rewards: We are committed to an inclusive benefits package that supports our employees and their families. This includes comprehensive health and wellness plans, a 401(k) with a Nielsen company match, and a generous paid time off policy. Depending on the role, additional benefits may include a company-provided vehicle and/or discretionary incentive/bonus eligibility.
Compensation Transparency: The posted base salary range is a reasonable estimate that may be adjusted based on the final work location of the selected employee. Individual pay within the range is determined by factors such as experience, training, geography, certifications, and business needs. Beyond base salary, this role may be eligible for bonuses, equity, or other incentives.
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