Palo Alto Networks · Toronto
Otherposted 2w ago
Our Mission
At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.
Who We Are
In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.Job Summary
Your Career
The Palo Alto Networks Xpanse Deployment Management team is responsible for the successful implementation, execution and relationship management of all national security engagements. This team sits between Sales, Product, and Engineering to deliver maximum analytical value to our end users, ensure strong product engagement, drive renewals and expansions, solicit product feedback, and scope new product features.
As a Deployment Manager, you will serve alongside mission-focused, cross-functional teammates to identify processes, product features, and deployment strategies that pave the way for Xpanse to scale quickly both within existing customers and to new customer bases. Deployment Managers will work with team members across Palo Alto Networks to continually improve product performance and impact, effect customer satisfaction and retention, and facilitate rapid feedback loops between the Product team and our users.
Your Impact
Onboarding
Training users on the technical functions of the Expander and ILI platforms
Conducting leadership briefings at customer sites to ensure understanding of Xpanse’s capabilities and engagement progress
Definiting workflows, implementing Expander and ILI into existing toolkits, and understanding their most pressing challenges
Embedding with the Federal civilian customer daily to maximize impact and operationalization
Account Management
Driving user engagement and adoption; understanding the unique bureaucratic environments in which the user operates
Leading customer training with Xpanse products and services
Managing relationships with user-level and executive-level stakeholders
Providing analytical support at customer request; guiding customers through analytic workflows within Expander, participating at all stages of customer investigations to drive wins; this requires mastering our product capabilities and providing ongoing QA support for Expander and ILI
Technical troubleshooting (in collaboration with Engineering team)
Serving as “customer advocate” with members of product management and engineering to improve our products
Soliciting and documenting customer feedback using qualitative and quantitative methods
Writing and disseminating detailed engagement progress reports to relevant team members across the team
Renewals and Expansion
Working closely with Sales to facilitate contract renewals and customer expansions on products and services
Qualifications
Qualifications
4+ years of experience in technical client engagement and/or technical intelligence analysis
Familiarity with government organizational structures
Ability to systematically analyze challenges and drive measurable improvements in user adoption
Strong communication and presentation skills with the ability to brief senior leaders
Demonstrated ability to learn and absorb new technical domains quickly
Advanced understanding of broad cybersecurity issues (plus, not a requirement)
Proven track record of thriving in cross-functional environments and building trust across Sales, Product, and Engineering
US Government Active Secret Clearance or higher
Travel expectations of 30% annually
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
$112,000.00 - $182,500.00/yrOur Commitment
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.