Technical Support and Office Assistant Intern

Customer Support

ABOUT PER SCHOLAS:

For 30 years, Per Scholas has been on a mission to drive mobility and opportunity in the ever-advancing technology landscape by unlocking the untapped potential of individuals, uplifting communities, and meeting the needs of employers through rigorous tech training. By teaming up with dynamic employer partners, ranging from Fortune 500 companies to innovative startups, we're forging inclusive tech talent pipelines, fulfilling an ever-increasing need for skilled talent. With national remote training and campuses in 20+ cities and counting, Per Scholas offers no-cost training programs in the most sought-after tech skills, spanning Cloud, Cybersecurity, Data Engineering, IT Support, Software Engineering, and more. To date, 30,000+ individuals have been trained through Per Scholas, propelling their professional trajectories into high-growth tech careers with salaries three times higher than their pre-training earnings. Learn more by visiting PerScholas.org and follow us on LinkedIn, X, Facebook, Instagram, and YouTube.

Per Scholas preferred hires reside within the following states: AZ, CA, CO, FL, GA, IL, IN, KS, MD, MA, MI, MO, NC, NJ, NY, OH, PA, TX, WA

Job Description: Technical Support and Office Assistant Intern

Location: Seattle Campus (Downtown Seattle - 2101 4th Ave, Seattle, WA 98121)

Reports To: Managing Director

Position Overview

Per Scholas Seattle is seeking a motivated, adaptable, and enthusiastic Technical Support and Office Assistant Intern to join our team. While this role places a strong emphasis on hands-on IT support and hardware/software troubleshooting, it is uniquely designed to expose the candidate to the full scope of operating a workforce development non-profit.

As an intern, no two days will be the same! You will work very closely with our local campus leadership team—supporting classroom tech operations, recruitment, professional development, talent solutions, and daily site management. You’ll be exposed to various facets of nonprofit program management engaged in a wide range of tasks and projects. Whether you are looking to launch an IT career or step into the non-profit sector, this role provides invaluable, multi-faceted experience, executive exposure, and high-impact skill-building opportunities.

Key Responsibilities & Tasks

Technical Support & Classroom Operations

Hardware & Software Maintenance: Troubleshoot, configure, secure, and maintain campus hardware—including workstations, laptops, and break-and-fix units—for staff and learners.
Classroom Assistance: Serve as a backup for classroom management, assist with taking attendance, check in with absent learners, and provide direct technical support.
Curriculum & Alumni Support: Offer technical guidance and support to learners navigating the IT Support curriculum.

Recruitment & Admissions

Outreach: Support community outreach and represent Per Scholas at offsite recruitment events as needed.
Data Management: Assist with data cleanup and maintenance within our Salesforce database.
Device Management: Act as dedicated technical support for loaned learner laptops.

Professional Development & Alumni Engagement

Career Resources: Organize resume templates, interview guides, networking materials, job-search tools, LinkedIn resources, and AI prompt libraries. Review and flag outdated materials.
Event & Community Tracking: Build and maintain an updated list of Seattle-area tech events, networking opportunities, and career programming.
Classroom Engagement: Track learner participation and assist with Professional Development sessions.
Graduation Support: Help prepare presentation decks, gather learner graduation statements, and assist with campus graduation ceremony setup.

Talent Solutions & Employer Partnerships

Employer Outreach: Conduct outreach via phone and email to introduce potential employer partners to Per Scholas and gauge hiring interest.
Engagement Events: Assist in coordinating mock interviews, employer panels, and networking events.

Site & Campus Management

Facility Operations: Monitor inventory for kitchen and food supplies, manage daily kitchenette cleanup (including dishwasher operation and dish storage), and keep shared areas organized.
Event & Catering Logistics: Assist with overall campus event logistics, including ordering and setting up catering for office events and strategic meetings.

Critical Skills & Qualifications

CRM & Tech Tools: Practical understanding of Salesforce (or other CRMs) and proficiency with Google Workspace (Gmail, Docs, Drive, Meet, Slides).
Communication & Presentation: Solid verbal and written communication skills with the comfort level to speak with business executives and diverse audiences.
Technical Passion: Genuine enthusiasm for technology and hands-on hardware/software troubleshooting.
Core Soft Skills: High achievement mindset, exceptional project management, strong follow-up habits, and detail-oriented time management.
Mindset & Attitude: A can-do, super-positive attitude, a strong willingness to help and encourage others, adaptability, and a desire to serve as an ambassador/evangelist for the Per Scholas mission.
Learning Orientation: High interest in learning non-profit operations, talent development, and cross-functional leadership.
Customer Service: Prior customer service or client-facing experience is highly helpful.
Preferred: Graduation from a Per Scholas training program is a plus, though not required.

Benefits & Perks

Per Scholas offers a comprehensive benefits package designed to support your health, financial well-being, and overall quality of life!

Holidays & PTO: Full-Time Per Scholas team members enjoy over 40 days of paid time off each year through a mix of holidays, vacation, and sick/personal time! All employees are eligible for Holiday pay upon hire (a total of 22 holidays annually, including a week off for Independence day and a week before the New Year). Full-Time Benefits Eligible employees also receive 80 Wellness Hours to use for Sick, Safe, or Personal reasons and accrue Vacation at a rate of 8 hours at the beginning of every month, supporting rest, recharge, and work-life balance. Vacation accruals increase with tenure. Part-time employees are afforded time off on a prorated basis and in accordance with local requirements.

Comprehensive Medical Coverage: Benefit eligible employees can choose from multiple medical plans through Cigna or Kaiser Permanente (where available), with options to fit your needs. Eligible employees also have access to a Health Reimbursement Account (HRA) that reimburses eligible out-of-pocket expenses, up to $4,000 for individuals and $8,000 for families.

Dental and Vision Insurance: Eligible employees can select from two dental plan options and a vision plan. Employees who waive medical coverage receive employer paid dental and vision premiums.

Retirement Savings: 401(k) plan with a current 100% employer match on contributions up to 6%, eligible employees are offered entry and full vesting after 90 days with the company.

Employee Assistance Program (EAP): Free, confidential, 24/7 access to counseling, legal support, and financial resources for employees and their household members

Parental Leave: Eligible employees are offered up to 6 weeks of 100% paid parental leave to support employees as they welcome a new child and bond with their family.

Additional Benefits & Perks: Eligible employees have access to employer-paid life and AD&D Insurance, as well as employer-paid short-term disability coverage, with the option to elect additional life coverage and long-term disability insurance. Flexible Spending accounts are available for healthcare, dependent care, and commuting expenses. Per Scholas also offers a range of voluntary benefits, including: Accident, Critical Illness, Hospital Indemnity, Legal Services, and Pet Insurance. Additional resources include healthcare concierge support, financial wellness tools, and employee discount programs.

QUESTIONS?

If you have any questions about this role, please feel free to email our Talent team at jobs@perscholas.org. We look forward to viewing your application!

Equal Employment Opportunity

We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin.

PII Policies

Non-Discrimination Policy