Customer Onboarding Specialist

Planet · Rio de Janeiro

Customer SupportRemoteposted 3w ago

Welcome to Planet. We believe in using space to help life on Earth.

Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one.

Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles.

As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains.

We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world.

Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands.

About the Role:

The Customer Onboarding Specialist is responsible for delivering high-quality technical onboarding experiences that reduce time-to-value and help customers successfully adopt Planet data, tools, and workflows.

Sitting within the Education & Enablement team, this role works closely with Customer Success, Technical Support, Professional Services, Product, and Revenue Operations to deliver a consistent, scalable onboarding experience across customer segments. The Onboarding Specialist leads the coordination of technical onboarding activities, contributes to live onboarding delivery, and supports the continuous improvement of onboarding content, campaigns, and processes.

In partnership with Customer Success, this role also provides ongoing technical enablement for strategic customers across Latin America, helping customers continue building technical proficiency, adopt new capabilities, and maximize value from Planet products throughout their customer journey. This role serves as a trusted technical partner for customers, supporting long-term adoption through technical guidance, education, and enablement.

This is a full-time, remote position based in Latin America. If located near an office, you are expected to work from that office 3 days per week.

Impact You’ll Own:

Deliver tailored technical onboarding experiences that help customers successfully adopt Planet's products, data, and workflows while reducing time-to-value.
Lead onboarding kickoff calls, coordinate onboarding activities, and deliver live onboarding sessions, technical training, and workshops for customers across Latin America.
Partner closely with Customer Success Managers to provide ongoing technical enablement that helps strategic customers expand their use of Planet products, workflows, and capabilities beyond initial onboarding.
Build trusted technical relationships with customers by providing continued education, guidance, and best practices that support long-term adoption and customer success.
Design, maintain, and continuously improve onboarding resources, customer education content, and learning materials across Planet's education platforms.
Coordinate onboarding activities across Education, Customer Success, Technical Support, Professional Services, Product, and Revenue Operations to ensure a seamless customer experience.
Monitor onboarding engagement and customer feedback, contributing insights that improve onboarding experiences, customer adoption, and future education initiatives.

What You Bring:

4+ years of experience in customer onboarding, customer education, technical training, technical support, customer success, or a similar customer-facing role.
Bachelor's degree in a related field.
Professional fluency in English, Spanish, and Portuguese, with the ability to confidently deliver customer onboarding and technical training in all three languages.
Technical aptitude with the ability to understand complex customer workflows, explain technical concepts clearly to both technical and non-technical audiences, and deliver engaging customer training and enablement.
Experience working with GIS, remote sensing, or geospatial data platforms.
Hands-on experience with coding or scripting (preferably Python) sufficient to understand customer workflows, troubleshoot issues, and support technical onboarding.
Familiarity with adult learning principles and best practices for customer education and technical enablement.
Ability to coordinate cross-functional customer onboarding activities while balancing organization, collaboration, stakeholder alignment, and customer needs.

What Makes You Stand Out:

Experience working in a SaaS, data, or developer-focused product environment.
Experience working with Learning Management Systems (LMS), customer education platforms, or documentation systems.
Experience supporting both live and scaled (self-service or automated) customer onboarding and enablement programs.
Exposure to onboarding automation, customer engagement platforms, or lifecycle communications.
Experience working with multilingual or cross-cultural customer audiences.

Application Deadline:

November 10, 2026 at 11:59p PT

Benefits While Working at Planet:

These offerings are dependent on employment type and geographical location, based upon applicable law or company policy.

Paid time off including vacation, holidays and company-wide days off
Supplemental Medical and Dental Coverage
Employee Wellness Program
Home Office Reimbursement
Monthly Phone and Internet Reimbursement
Tuition Reimbursement and access to LinkedIn Learning
Volunteering Paid Time Off

#LI-REMOTE

San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Why we care so much about Belonging.
We’re dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That’s why Planet is guided by an ultimate north star of Belonging—dreaming big as we approach our ongoing work. If this job intrigues you, but you’re thinking you might not have all the qualifications, please... do apply! At Planet, we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description. We don’t just fill positions, we aspire to fulfill people’s careers, most excited about folks who are motivated by our underlying humanitarian efforts. We are a few orbits around the sun before we get to where we want to be, so we hope you’re excited to come along for the ride.

EEO statement:
Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. Know Your Rights.

Accommodations:
Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the hiring process, please reach out to accommodations@planet.com or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you.

Privacy Policy: By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the Planet Data Privacy Notice for California Staff Members and Applicants, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

Privacy Policy (European Applicants): By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the Candidate Privacy Notice GDPR Planet Labs Europe, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

AI in Our Interviewing Process: Planet is committed to providing an exceptional interview experience for all candidates. We currently use Metaview to better focus on candidates and less on trying to capture notes. As such, with the candidate's consent, select interviews may be recorded and include a "Planet AI Notetaker" for transcription and summarization purposes. Should an interview involve use of AI interview technologies, the candidate will receive notification and have the ability to opt out both in advance and/or real-time. Opting out will not affect one's candidacy.

Candidate AI Policy: Planet embraces Artificial Intelligence (AI) tools, and we encourage its responsible use. We understand that candidates may use various resources, including AI tools, to prepare for interviews and assessments. However, during any live interview stage or when actively completing assessments for this position, the use of AI tools—e.g. Large Language Models (LLMs), deep fake technology, etc.—is strictly prohibited unless explicitly prompted by an interviewer or assessment instructions. If you are unsure about acceptable use, please contact your recruiter for clarification. If an AI tool or similar technology is desired as an accommodation, please contact accommodations@planet.com with your request for assistance. Your message will be confidential, and we will be happy to assist you. Violation of this policy may result in disqualification of your application.