AI Onboarding Specialist

Customer Supportposted 7mo ago

At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.

In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.

Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.

Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.

The AI Onboarding Specialist is a vital part of the Podium team. Responsible for the initial implementation and onboarding of new customer accounts with a focus on AI agents. Responsible for the organization and management of account connections, integration fulfillment, tailored team trainings for all locations in any given account, resolving customer issues, and customer usage monitoring to bring about the successful completion of new customer implementation. The Onboarding Manager also has a major role in creating new processes internally and needs to be able to adjust quickly to changing circumstances.

What you will be doing:

Primary contact during the first 30 days of new customer experience
Podium product expert
Manage potential escalations within the first 30 days
Coordinate all account connections (product and integration-related)
Ensure product adoption through various outreach methods and health scoring of accounts
Implement and configure AI agents
Ensure effective hand-off to CSMs after the onboarding period is over
Conduct full-team trainings for all locations in every account, covering best practices
Coordinating and responding to client issues
Building new processes and working with different departments to create a smooth implementation experience

What you should have:

1-2 years of experience in a customer onboarding/implementation role (in SaaS is a plus)
Working knowledge of AI technologies (e.g., LLMs, Voice AI, automation platforms) with hands-on experience applying them in real-world contexts.
A bachelor's degree in business or a similar field.
Exceptional written and communication skills
Experience communicating directly with clients
Proven track record of managing multiple concurrent projects with varying complexity levels
Excellent problem-solving skills
Self-starter with prior experience navigating complex customer environments
Ability to sort through large volumes of data and drive insights and results
Interest in further understanding and working with AI agents

What we hope you have:

A growth-oriented approach to AI. You recognize how it will fundamentally reshape your own work and how businesses operate
Bachelor’s degree.
Experience with Gainsight and Salesforce

Why you’ll love working here:

Podium is the best place to work to:
- Join the leaders in AI agents
- Unlock career-defining growth
- Build with world-class talent
- Make a real impact on local businesses

Benefits:

Transparent culture
Work onsite in Lehi, UT, 5 days a week
Great opportunities for career growth
Life insurance, long and short-term disability coverage
Paid maternity and paternity leave
Fertility Benefits
Excellent medical, dental, and vision benefits
401k Plan
Bi-annual swag drops with cool Podium gear and apparel
A stellar HQ (Utah) gym with local professional coaches and classes offered
Onsite HQ (Utah) child care center, subsidized for employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.