At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Position Summary:
We believe technology is the key to solving healthcare challenges. We are committed to transforming care in order to make a meaningful impact on the lives of millions. The Sr. Partner Manager, Strategic Partnerships (Senior Care) will be the primary person looking after software and technology vendors that have embedded, or desire to embed, their solutions into the PointClickCare platform sold to Skilled Nursing Facilities and Senior Living Facilities.
The Sr. Partner Manager, Strategic Partnerships will support Senior Leaders to identify and drive partnership opportunities from ideation to deal close. This role will also work closely with Marketing and Go-To-Market teams to support partner-centric product launches and growth initiatives in the Senior Care space. You will identify, analyze, recommend, and close material partnerships that will grow the business and contribute to measured improvements in this healthcare industry. Most importantly, you will lead investigations, business proposals, development, negotiation, and be the subject matter expert for new business lines.
We are seeking a candidate who is passionate about learning how our solutions serve our customers’ needs and enjoys working cross-functionally. Additionally, you will have experience working with multiple partners and be comfortable in an entrepreneurial type of environment. This role will report directly to the Vice President, Strategic Partnerships and Marketplace. The ideal candidate will be a self-starter who is comfortable in a rapidly changing environment and takes a strategic approach to partner management. You must have the ability to bridge short-term goals with longer-term strategy and the capability to create a well-ordered framework of action.
Job Location:
This position is open to Remote (US/CAN) and Mississauga, ON (Head Office)
Key Responsibilities:
- Partner with Product, Corporate Development, Corporate Strategy, and Go-To-Market leadership to scope and structure ambiguous business questions into actionable partner-powered projects.
- Lead cross-functional project teams to structure and execute analyses required to develop large-scale new business recommendations. Communicate findings to executive management clearly and concisely.
- Bring partnerships from initial identification through deal close and product launch including a Build/Buy/Partner level of sophistication that considers resourcing, investment, and strategic/critical thinking.
- Create business cases, financial models, work plans, market research, and competitive evaluations.
- Interview vendors, customers, industry, and market leaders to grow and maintain thought leadership and subject matter expertise.
- Identify, create, negotiate, and implement effective business development agreements that drive measurable results.
- Represent the partnership organization in meetings with executives from partner companies.
- Maintain all partnership records, including interactions, meetings, and materials, in Salesforce.
Required Skills & Experience:
- Mandatory Education – B.S. or B.A. from a university or college. Preferred Education – M.B.A.
- Significant experience (5+ years) in business strategy and/or partnership management at a leading SaaS or software company, or a strategy consulting firm
- Sound business judgment and ability to prioritize and triage partner-related issues
- Comfort with a fast-paced, always-on environment
- Detail-oriented and highly organized
- Experienced in leading cross-functional teams to orchestrate, collaborate, and successfully seize opportunities
- Skilled at navigating, understanding, and enforcing contracts
- Strong technical competence or tech-curious and motivated to learn
- Strong interpersonal skills
- Experience in acute care is a strong plus
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PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
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recruitment@pointclickcare.com
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