Profound · New York
Customer SupportCustomer SuccessFullTimeposted 4w ago
Profound is the marketing platform for the age of AI search. The way brands reach people is being rewritten — AI models like ChatGPT, Perplexity, and Google AI Mode are now the answer layer between companies and their customers. We built the platform marketers use to understand, measure, and win in that world: the analytics, intelligence, and agent automation that turn AI search from a threat into a competitive advantage.
We went from 0 to a $1B valuation in 18 months. Revenue grew 100x last year. Our customers include 15% of the Fortune 500 like Walmart, Wayfair and U.S. Bank, and innovators like Ramp, MongoDB, and Figma. We are backed by Sequoia, Kleiner Perkins, LSVP, and Khosla Ventures — and we are moving fast enough that the people joining now are building the playbook everyone who comes after them will run.
As a Strategic Engagement Manager, you'll own a small, hand-picked portfolio of Profound's most complex and highest-value customers — the accounts where the stakes, stakeholder count, and executive visibility are highest. You'll go deep rather than wide: serving as the senior strategic advisor who drives the AI search program for these customers, independently navigating escalations, and consistently delivering outcomes that matter at the board level. Beyond your own portfolio, you'll mentor other Engagement Managers and help shape how the entire Engagement team delivers value, partnering closely with Sales, Product, and Engineering to guide customers through the future of AI search.
Serve as the primary point of contact and senior strategic advisor for a portfolio of 5 to 10 of Profound’s most strategic and complex enterprise customers
Own the full customer journey from onboarding and implementation through driving measurable, high-value outcomes with the Profound platform
Lead engagements involving multiple stakeholders, competing priorities, and executive sponsors — independently managing escalations and restoring alignment whenever customer execution moves off track
Conduct regular strategic business reviews with senior and executive stakeholders, proactively identifying opportunities and mitigating risk across each customer’s marketing and AI search program
Develop a deep understanding of customer objectives and effectively multi-thread relationships across marketing, operations, product, and executive teams to mitigate risk from stakeholder turnover
Become a recognized expert in the AI search space, advising customers on sophisticated AI Search strategies grounded in platform data, LLM behavior, and repeated experience
Mentor Engagement Associates and newer Engagement Managers, and improve the playbooks, templates, and practices the broader team relies on
Partner closely with the Account Management team to ensure value delivery aligns with commercial goals for the company’s highest-value accounts
Collaborate cross-functionally with Sales, Product, and Engineering to resolve complex technical challenges and shape how Profound serves its most strategic customers
At least 6 years of experience working with enterprise or strategic customers to drive complex, high-stakes outcomes in a customer success, account management, or consulting capacity
A track record of independently owning highly complex customer engagements involving multiple stakeholders, executive sponsors, and competing priorities
Excellent communication skills, with the ability to advise, present to, and influence senior and executive stakeholders
Self-motivated and driven, with a passion for building deep, trusted customer relationships
Comfortable operating in ambiguous, high-visibility situations and creating new approaches when existing playbooks fall short
Strong analytical mindset with comfort working with quantitative data
Ability to own processes end to end with strong critical thinking and project management skills
Experience mentoring, coaching, or informally guiding other team members
Experience in the search or marketing industry
This is an on-site role based in our NYC, SF, Boston, London or Singapore office, designed for builders who thrive on speed, iteration, and meaningful impact.
For this role, the expected base salary range is $110,000 to $180,000 before variable compensation (NYC). Profound’s total compensation package is designed to be competitive and includes base salary, variable compensation, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring.
#LI-PRO
Note: All official communication from Profound will come from a @tryprofound.com email address. If you're contacted by anyone using a different domain, please disregard and report it as spam.