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Maintain a strong cross‑department operational rhythm, translate sales team needs into clear business requirements, and develop reporting that tracks performance and delivers actionable insights. Support global sales teams through high‑quality project execution, well‑structured enablement training, and consistent sharing of best practices. This role sits within Revenue Operations and plays a pivotal part in unifying GTM execution across all global regions, grounded in data‑driven rigor and large‑scale change management.
Description:
The Sales Operations Manager serves as a strategic and operational partner to Sales and Revenue leadership, driving efficiency, visibility, and performance across the organization. The role focuses on strengthening processes, systems, analytics, and cross‑functional alignment to enable a high‑performing, scalable sales engine. The ideal candidate brings together project management expertise, hands‑on systems knowledge (such as Salesforce, Gong, lead‑routing platforms, etc.), strong collaboration skills, and sharp analytical judgment. This combination, paired with a deep understanding of GTM execution, positions the role as a cornerstone in building and scaling the company’s sales infrastructure.
Key Responsibilities:
- Apply strong Salesforce technical expertise to scope and design solutions while maintaining a strong cross‑department operational rhythm, translating sales needs into clear requirements and project plans, leading end‑to‑end Salesforce delivery, managing the backlog and user stories, coordinating with BizApps/engineering, driving successful sprints, UAT, deployments, reporting and global post‑launch adoption to support sales revenue goals.
- Manage the Salesforce feature request pipeline, including requirements gathering, prioritization, backlog management, and coordination with cross‑functional teams. Ensure data integrity, system adoption, and workflow automation.
- Build, optimize, and maintain Salesforce reports and dashboards that deliver accurate, timely insights into pipeline health, forecasting, and sales performance.
- Partner with Sales, Marketing, RevOps, and BizApps to translate business needs into scalable Salesforce & GTM software solutions that ensure smooth rollout of new features. Support initiatives for lead funnel optimization, pipeline management and sales workflows.
- Oversee cross‑platform systems execution with business stakeholders & BizApps, ensuring stable integrations and consistent workflow processes across the GTM tech stack including: Salesforce, lead routing tools, AI‑driven revenue acceleration platforms, CMS systems, Confluence/Jira, etc.
- Project portfolio management- manage the CRM & other sales roadmap and backlog priorities, overseeing timelines, resources and deliverables and risk mitigation. Ensure initiatives are delivered on time and aligned with stakeholder expectations.
- Develop documentation and operational rigor by building and maintaining clear requirements‑gathering materials and sales training collateral that make system processes understandable and globally repeatable across all platforms.
- Align cross‑functional stakeholders to ensure core GTM tools are consistently and effectively adopted across all sales roles (AEs, BDRs, TAMs, Channel Managers, etc.), embedding these tools into daily operating rhythms.
- Partner with Sales Leadership to define KPIs, strengthen accountability, and support execution toward revenue targets while advancing key strategic initiatives.
Required Qualifications:
- Minimum 8 years of experience in sales operations, revenue operations, or business operations implementing Salesforce and lead routing solutions globally (preferably in SaaS software industry). Proven managerial experience.
- Highly organized, detail-oriented, and capable of driving multiple priorities in a fast-paced environment.
- Strong analytical mindset with the ability to break down complex business problems and communicate clear, data‑driven recommendations, including the ability to create materials for C-suite or board-level audiences.
- A strong grasp of sales processes, revenue forecasting, GTM strategy, and the way orders move through sales order entry systems.
- Experience working in fast-paced organizations, with a track record of driving impact across cross-functional teams.
- Extensive experience in process design, standardization and continuous improvement, with ability to translate business needs into actionable priorities.
- Proven experience leading workflow optimization and automation initiatives within sales or customer‑facing functions.
- Advanced proficiency & working knowledge of Salesforce, Gong, lead routing tools, CMS platforms, funnel analytics, building reports via PowerBI, Tableau, etc.
Qualys is an Equal Opportunity Employer, please see our EEO policy.