Director of Product, Recommendations

Quince · San Francisco

Otherposted 12mo ago

ABOUT QUINCE

Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast.

What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver.

OUR CULTURE

Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before.

We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place.
Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths.
Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory.

If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you.

THE ROLE

Director of Product, Recommendations

The ideal candidate thrives in a fast-paced, performance-driven environment and will be responsible for delivering a differentiated product that addresses a clear customer need and represents a viable business opportunity. You will work alongside our team of world class product managers, engineers, designers and data scientists to drive the recommendation platform across the consumer experience from the moment a customer lands on Quince to post-checkout and everything in between including lifecycle touchpoints.

Responsibilities

Define the recommendations strategy balancing short term needs with long term differentiation
Define and monitor KPIs, making quick adjustments to ensure strong performance
Build our recommendations platform enabling personalization across all storefront and lifecycle touch points
Work cross-functionally with design, creative, data science, and engineering to prioritize and deliver outstanding customer experiences
Oversee UAT and signoff for all recommendation models and experiences launched to production
Plan and manage a roadmap of constant A/B testing to optimize key metrics

Qualifications

Required:

Overall 8+ years of product experience with at least 4 years working closely with a data science team in the consumer space
Masters degree in a technical or analytical discipline (or equivalent experience)
Experience leading a recommendations or search service
Track record of outsized impact and career growth in prior roles
Proven ability to influence cross-functional teams without formal authority
Demonstrated success in defining and launching excellent products
Excellent written and verbal communication skills
Passion to answer Product/Engineering questions with data
Hybrid Schedule: 3 days in our Palo Alto office (Mon, Thurs, Fri)

Preferred:

Generated and optimized creative content in production setting
Personalized customer experience across multiple channels
Demonstrated experience applying AI tools
Excited by super-IC role with broad scope and impact, enabled by AI

All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.

Pay Range

$220,000—$280,000 USD

WHY QUINCE?

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

EQUAL OPPORTUNITY & HIRING INTEGRITY

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.