Head of Performance

Quince · San Francisco

Otherposted 3mo ago

ABOUT QUINCE

Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast.

What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver.

OUR CULTURE

Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before.

We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place.
Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths.
Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory.

If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you.

THE ROLE

We are looking for a Head of Performance to be based in our Palo Alto, CA headquarters. We operate in a hybrid environment with 3 days in office.

As a Head of Performance, you will serve as the dedicated financial thought partner to our Growth, Retention, and Brand Marketing organizations - sitting at the intersection of finance and consumer growth. You will own the end-to-end revenue forecast, build the frameworks that connect marketing investment to topline outcomes, and translate complex data into clear strategic decisions. You will be in charge of ensuring the marketing team is best positioned to drive performance on a daily basis, working closely with leadership.

You will partner daily with our Marketing, Data Science, Inventory Planning, and Storefront teams, bringing financial rigor and commercial judgment to every major growth initiative. Your models and insights will directly shape how we allocate capital and how we grow.

Responsibilities

Own the topline revenue forecast across paid acquisition, organic, lifecycle/CRM, and partnerships
Maintain and evolve a cohort-based revenue model connecting growth marketing inputs (spend, channel mix, CAC, conversion rates) to customer count and revenue outputs (revenue, LTV, retention cohorts)
Set targets across all marketing channels, own spend mix allocation, and partner analytically with channel managers to unlock greater spend efficiency and scale simultaneously
Lead weekly and monthly revenue variance analysis, explaining actuals vs. forecast at a granular driver level, highlighting emerging trends, and recommending corrective actions
Work closely with the data organization to improve and automatize spend models

Qualifications

Requirements:

4 - 8 years of experience in investment banking and private or growth equity, or equivalent role in marketing organization
Proficiency in cohort and unit economic KPIs (LTV, payback periods, retention cohorts)
Advanced Excel / Google Sheets skills; working SQL or AI-assisted coding platforms for independent data pulls and analysis
Proven ability to translate financial insights into strategic recommendations that influence business decisions, not just reporting numbers

All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.

Pay Range

$230,000—$258,000 USD

WHY QUINCE?

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

EQUAL OPPORTUNITY & HIRING INTEGRITY

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.