Associate Customer Service Rep

Job Title

Associate Customer Service Rep

Location(s)

Chennai

About Us

Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health.

Find your future at Revvity 

Job Description – Executive or Senior Executive – Customer Care

 

About us: Revvity is an international developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We have deep experience in our field, having been part of Revvity’s 85-year history, and are excited for our future as a dedicated life sciences & diagnostics business. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health.

 

Site – India

Business Unit - Diagnostic Laboratory Operations

 

Purpose of the main job

Responsible for handling customer care activities – like queries, Feedback & complaints

 

Main responsibilities

• Handling all incoming & outgoing calls with regard to customers queries on samples, pickups, registrations, cancellation & sample collection materials.
• Responsible for handling Toll Free services
• Support customers with product information, TAT, and other related communication
• Create MIS reports to support the management on service performance, Complain register, query resolution matrix and timelines
• Analyze the pre analytical information for understand the customer trends, pre-analytical errors etc.
• Evaluate customer support system and prepare action plans to improve the customer service department.
• Implement Quality Management System for Customer Care department
• Ensure all customer service activities support and strengthen the strategic objectives of overall organization
• Responsible for ensuring 24/7 customer call management
• Inventory management to customers
• Shipment to US by coordinating & following up from receive to report.

 

REQUIRED COMPETENCE

 

Education – Any Graduate (B.Sc. or M.Sc.) in Life Sciences / Medical Sciences / related disciplines

 

Required work experience related to position

Executive - Fresher or 1-2 years

Senior Executive – 4 to 7 Years’ experience in handling Customers in Life              Sciences/Lab services/Hospital

 

 

Special requirements / Skills / Attributes

Soft Skills, Computer knowledge

 

Competency Required

Strategic Perspective:

• Successfully complete individual goals in support of the company strategy
• Takes on assignments in different areas of operations
• Research a customer issue and make a recommendation to your manager

 

Market Focus:

• Supports critical business processes with operations, supply chain and quality
• Takes on assignments that support/integrate with cross functional teams
• Key contributor to the success of a business process

 

Leadership:

• Shows leadership tendency on project teams, assignments
• Increase personal effectiveness and performance
• Ask for stretch assignments

 

Change Management:

• Research/ present new ideas
• Continuous Quality improvement