RMA FA engineer

Company Description

Sandisk understands how people and businesses consume data and we relentlessly innovate to deliver solutions that enable today’s needs and tomorrow’s next big ideas. With a rich history of groundbreaking innovations in Flash and advanced memory technologies, our solutions have become the beating heart of the digital world we’re living in and that we have the power to shape.

Sandisk meets people and businesses at the intersection of their aspirations and the moment, enabling them to keep moving and pushing possibility forward. We do this through the balance of our powerhouse manufacturing capabilities and our industry-leading portfolio of products that are recognized globally for innovation, performance and quality.

Sandisk has two facilities recognized by the World Economic Forum as part of the Global Lighthouse Network for advanced 4IR innovations. These facilities were also recognized as Sustainability Lighthouses for breakthroughs in efficient operations. With our global reach, we ensure the global supply chain has access to the Flash memory it needs to keep our world moving forward.

Job Description

We are seeking a detail-oriented and analytical RMA FA Engineer to join our team in Chupei, Taiwan. In this role, you will be responsible for investigating returned ASIC products, conducting comprehensive failure analysis, and identifying root causes to drive continuous improvement in product quality. You will work collaboratively with cross-functional teams to document findings, recommend corrective actions, and maintain accurate records of all RMA activities. The ideal candidate will demonstrate strong organizational skills, technical expertise, and the ability to communicate complex technical information clearly to stakeholders.

• Receive, inspect, and process returned merchandise according to established RMA procedures
• Conduct detailed failure analysis investigations to identify root causes of product defects
• Perform technical troubleshooting and testing on returned units using appropriate diagnostic tools and methodologies
• Document all findings, observations, and test results in comprehensive technical reports
• Analyze failure patterns and trends to identify systemic issues and areas for improvement
• Collaborate with quality assurance, engineering, and manufacturing teams to develop and implement corrective actions
• Maintain organized and accurate RMA documentation, databases, and tracking systems
• Prepare detailed technical reports and failure analysis summaries for management and stakeholder review
• Communicate findings and recommendations to internal teams and external customers as needed
• Ensure compliance with company policies, quality standards, and regulatory requirements throughout the RMA process

Qualifications

• Proven experience in failure analysis, RMA processing, or ASIC quality engineering
• Strong technical troubleshooting and problem-solving skills
• Proficiency in root cause analysis (RCA) methodologies and techniques
• Excellent attention to detail and organizational abilities
• Solid understanding of product quality standards and quality management systems
• Proficiency in technical documentation and report writing
• Strong analytical and data interpretation skills
• Experience with RMA management systems or similar software platforms
• Knowledge of electronics, manufacturing processes, or relevant product domain
• Excellent communication and interpersonal skills
• Ability to work independently and collaboratively in a team environment
• Proficiency in Microsoft Office applications and AI data analysis tools
• Physical Failure Analysis (pFA) techniques:
  • Decapsulation
  • Cross-section analysis
  • FIB (Focused Ion Beam)
  • OBIRCH / emission analysis
  • Hotspot localization
  • Package-level failure investigation
• Ability to determine:
  • ASIC vs. non-ASIC failure
  • Root cause
  • Escape cause
  • Corrective actions and remedies

Additional Information

Sandisk thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Sandisk is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at jobs.accommodations@sandisk.com to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.