Senior Lead Customer Operations Analyst

Company Description

At Sandisk, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Sandisk is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our technology helped people put a man on the moon.

We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world’s biggest companies and public cloud, Sandisk is fueling a brighter, smarter future.

Binge-watch any shows, use social media or shop online lately? You’ll find Sandisk supporting the storage infrastructure behind many of these platforms. And, that flash memory card that captures and preserves your most precious moments? That’s us, too.

We offer an expansive portfolio of technologies, storage devices and platforms for business and consumers alike. 

Today’s exceptional challenges require your unique skills. It’s You & Sandisk. Together, we’re the next BIG thing in data.

Job Description

We're looking for a senior lead customer operation analyst to join our organization in Shanghai, China. In this pivotal role, you will lead the design, implementation, and optimization of sales operations processes that drive revenue growth and operational excellence. You will oversee a dynamic team, manage critical sales systems, and partner with cross-functional stakeholders to enhance sales effectiveness and efficiency across the region.

• Develop and execute comprehensive RMA & Warranty operations strategies that align with organizational goals and market dynamics globally
• Lead, mentor, and manage a team of sales operations professionals, fostering a culture of continuous improvement and accountability
• Analyze sales data and key performance indicators to identify trends, opportunities, and areas for process optimization
• Oversee the implementation, configuration, and maintenance of CRM systems and sales technology platforms to ensure seamless integration with business processes
• Design and streamline RMA & Warranty processes, workflows, and procedures to maximize efficiency and reduce operational costs
• Collaborate with sales leadership to develop accurate forecasts, pipeline management strategies, and performance metrics
• Manage operations budgets, monitor expenditures, and identify cost-saving opportunities without compromising quality
• Create and maintain comprehensive RMA & Warranty dashboards and reporting systems that provide actionable insights to senior management
• Develop and deliver RMA & Warranty enablement programs, training initiatives, and onboarding processes
• Establish and monitor key performance indicators (KPIs) to measure RMA & Warranty effectiveness and team performance
• Coordinate with finance, human resources, and other departments to ensure alignment on sales operations initiatives
• Stay current with industry best practices and emerging sales operations technologies to maintain competitive advantage

Qualifications

• Minimum 7 years of progressive experience in sales operations, sales management, reverse logistics or related business operations roles
• Proven track record of successfully leading and developing high-performing teams in a matrix environment
• Advanced proficiency with CRM platforms, particularly Salesforce, SAP or similar enterprise systems
• Strong analytical and quantitative skills with the ability to interpret complex data sets and translate insights into actionable recommendations
• Demonstrated expertise in sales process design, optimization, and implementation
• Solid financial acumen with experience in budget management, forecasting, and cost analysis
• Excellent communication and interpersonal skills with the ability to influence stakeholders at all organizational levels
• Proficiency with RMA analytics tools, business intelligence platforms, and data visualization software
• Strong project management capabilities with the ability to manage multiple initiatives simultaneously
• Detail-oriented mindset with exceptional organizational and time management skills
• Preferred: Knowledge of advanced forecasting methodologies and predictive analytics
• Preferred: Project management certification or equivalent professional credential

Additional Information

All your information will be kept confidential according to EEO guidelines.

Sandisk is committed to providing equal opportunities to all applicants and employees and will not discriminate based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the Equal Employment Opportunity is the Law poster.

Sandisk thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.