About the Role
This role will serve as a key execution partner to the GenAI Customer Compliance Manager, with a strong focus on supporting GenAI delivery workflows through embedded compliance operations and Legal coordination. The GenAI Compliance Operations & Programs Associate will sit at the intersection of Delivery, Ops, and Legal, ensuring that compliance considerations are integrated early in the project lifecycle, risks are clearly identified and prioritized, and Legal is engaged with the right context at the right time.
By owning execution, coordination, and delivery integration, this role frees the Customer Compliance Manager to focus on strategy, governance, and risk frameworks. The role requires strong operational ownership, comfort with ambiguity, and the ability to drive alignment across fast-moving, cross-functional teams.
Key Responsibilities
Compliance Review Operations & Legal Coordination
- Manage end-to-end compliance review workflows for GenAI projects — from early-stage intake through review, approval, launch, and verification — in close partnership with Engagement Management and Delivery.
- Evaluate incoming work for compliance risk signals (e.g., data sensitivity, copyright exposure, privacy concerns); triage and prioritize requests for Legal based on risk, scope, and delivery timelines.
- Partner with Engagement Management to translate and execute risk mitigation at both the project and customer level, gather operational input to develop and prioritize systematic compliance controls, and train/educate Ops stakeholders on common or emerging compliance risks.
- Ensure Legal receives clear, structured, and actionable context; coordinate reviewers across Legal and internal teams to support SLA adherence.
- Identify workflow friction points and contribute to improving processes, templates, and prioritization frameworks.
- Maintain dashboards to track throughput, bottlenecks, SLAs, and risk trends.
Risk Mitigation Solutions & Monitoring
- Support Engineering and Ops in developing and implementing scalable risk mitigation solutions.
- Operationalize solutions into repeatable workflows aligned with delivery processes.
- Monitor adoption and effectiveness; escalate gaps or risks as needed.
Customer Audit Support
- Support audit readiness activities including evidence collection and documentation under the direction of the Customer Compliance Manager.
- Assist in preparing audit packages and tracking progress toward readiness milestones.
- Support audit remediation efforts and follow-through.
Access Control & Operational Hygiene
- Manage day-to-day access governance across systems and sensitive datasets (including Redash and internal/external Google Groups).
- Execute quarterly access reviews and cleanup processes in alignment with policies set by the Customer Compliance Manager.
- Enforce and standardize permissions and operational controls; flag anomalies for escalation.
Qualifications
Required
- 1-3 years of experience in operations, program management, compliance, or GenAI/technical delivery environments.
- Must be local to Mexico with advanced English speaking skills
- Bachelor’s degree required; preferred fields include Business Administration, Operations Management, Information Systems, or Public Policy.
- Direct experience supporting or operating within GenAI/AI delivery workflows strongly preferred.
- Working knowledge of basic legal/compliance concepts (privacy, copyright, data handling).
- Proven ability to triage, prioritize, and manage high-volume workflows.
- Strong cross-functional collaboration skills, especially with Legal, Ops, Product, and Engineering.
- Experience with data tools and dashboards (e.g., Redash or similar).
- Basic understanding of SQL (e.g., able to build and run basic queries)
- High attention to detail and strong operational follow-through.
Nice to Have
- Experience in GenAI, Trust & Safety, or data compliance environments.
- Familiarity with legal intake processes or working directly with Legal teams.
- Experience designing operational workflows, intake systems, or triage frameworks.
- Exposure to risk assessment or prioritization models.
- Background in Law, Data Science, or Computer Science.
PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.
About Us:
At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.
We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.
We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information.
We comply with the United States Department of Labor's Pay Transparency provision.
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