Partner Success Manager - Unannounced Project

Scopely · Culver City

Customer Supportposted 7w ago

Scopely is looking for a Partner Success Manager to join our unannounced project in Barcelona on a hybrid basis working 3 days a week from the hub.

At Scopely, we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented colleagues or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing, and innovating the mobile games industry, connecting millions of people worldwide daily.

We are in the early stages of development on an ambitious, unannounced, cross-platform Strategy/MMO featuring a well-known IP. You have the opportunity to join a highly experienced team to make a lasting impact on one of the next big releases.

What You Will Do

As a Partner Success Manager, you will support the full lifecycle of Scopely's relationship with our IP licensing partner for one game project, from onboarding through ongoing delivery. You will operate as the connective tissue between an external brand partner and our internal creative teams, ensuring both sides stay aligned, unblocked, and moving.

IP Partner Relationship Management

Support the end-to-end relationship with the IP licensor, from regular calls through long-term partnership health.
Serve as one of the primary points of contact for the IP partner, building trust and maintaining consistent, proactive communication.
Conduct regular check-ins and follow-ups with the partner to surface blockers early, align on priorities, and maintain momentum.
Co-own conflict resolution with senior stakeholders when partner expectations and the game's creative direction diverge.
Ensure the partner is kept informed, engaged, and confident in Scopely's delivery at all times.

Submission Pipeline & Delivery

Manage the end-to-end submission pipeline for all IP-driven content: creative and art assets, narrative and IP lore, game design inputs, and approval/feedback rounds.
Adapt to and operate within the partner's own submission processes and tooling, while owning internal tracking and workflow infrastructure.
Drive content from initial submission through review, approval, and integration into the game.

Monitor submission status, flag risks early, and coordinate mitigation across internal teams.
Ensure all partner deliverables meet Scopely's quality bar before entering the production pipeline.

Internal Partner Coordination

Embed closely with Leadership, Content, Narrative, and Art teams to keep internal partners informed, aligned, and unblocked.
Proactively follow up with internal stakeholders to ensure feedback, reviews, and approvals are delivered to the IP partner on time.
Act as translator between the IP partner's brand requirements and the game team's creative and technical realities.
Facilitate dependency mapping and capacity planning across teams to prevent submission bottlenecks.
Lead partner content reviews and release readiness checks in collaboration with internal leads.

Process & Operational Excellence

Own and evolve the internal submission tracking framework, sprint structures, and delivery workflows.
Maintain accurate, real-time visibility on submission status, approval cycles, and risk areas using JIRA and Confluence.
Adhere to the IP partner's external submission processes and ensure the team is always compliant with partner requirements.
Contribute to studio-wide improvements in how we manage IP partner relationships and content pipelines.

What We’re Looking For

Experienced in partner management, production, or a similar relationship-facing role
Proven track record of managing external partner relationships end-to-end, including onboarding, delivery, and ongoing relationship health
Experience operating within externally defined submission or approval processes while owning internal workflow infrastructure
Exceptional communication and follow-up skills — you close loops, you don't leave them open
Natural ability to translate between external stakeholder language and internal creative or technical teams
Strong prioritization and organizational skills; comfortable managing multiple concurrent workstreams with different timelines
Proficiency with JIRA, Confluence, or equivalent project tracking tools
Comfort operating in fast-moving, ambiguous environments where processes are still being built

Experience co-owning conflict resolution with senior stakeholders and navigating competing priorities diplomatically

Bonus Points

Background in the games industry, or in adjacent fields such as entertainment, media, or tech platforms.
Experience working with IP licensors, brand partners, or rights holders.
Familiarity with how licensed IP integrates into a live service game's content pipeline.
Experience on a large-scale Strategy, MMO, or live service title.
Passion for games and long-term player engagement.

About Scopely

Scopely is a leading video game and global interactive entertainment company, home to many of the world’s most beloved and enduring experiences, including two of the most successful mobile games of all-time “MONOPOLY GO!” and “Pokémon GO,” along with “Stumble Guys,” “Star Trek™ Fleet Command,” “MARVEL Strike Force,” “WWE Champions,” the Scrabble® franchise, “Yahtzee® With Buddies,” and many others. Across mobile, web, PC, and console, Scopely creates, develops, publishes, and live-operates one of the most diversified and award-winning portfolios in the games industry — bringing hundreds of millions of players together through a shared love of play.

Founded in 2011, Scopely is powered by its exceptional team — including thousands of world-class gamemakers around the globe, a distinctive tenet-driven culture, and its proprietary technology platform, Playgami. Together, these strengths have fueled Scopely’s position as the #1 mobile games company in the U.S. and #2 globally, generating more than $10 billion in lifetime revenue. Whether building global sensations like “MONOPOLY GO!” from the ground up, or expanding through strategic acquisitions, including the FoxNext, GSN, and Scopely Explore games businesses — Scopely consistently delivers experiences players love today and return to for years to come.

Recognized multiple times as one of the "100 Most Influential Companies in the World" by TIME magazine and one of Fast Company's "World's Most Innovative Companies" and “Best Workplaces for Innovators,” Scopely believes that video games can be a force for good — creating meaningful connections, vibrant communities, and making life better through play.

Scopely has global operations and partners across four continents in more than a dozen countries worldwide. For more information, visit: https://www.scopely.com/.

Notice to Candidates: Scopely will never request payment or financial information during the application or hiring process. Please apply only through our official website and verify that all Talent Partner communications come from an email address ending in @scopely.com.

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Employment at Scopely is based solely on a person's merit and qualifications. Scopely does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. We also consider qualified applicants with arrest or conviction records, consistent with applicable federal, state and local law.