Sr Specialist, VSEE Set Leader & Issue Manager

Otherposted 5w ago

Here at Scout Motors, we're carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and trucks and will do so once again.

But Scout is more than just a brand, it’s a legacy steeped in a culture of exploration, caretaking, and hard work.

The Scout brand is all about respect. Respect for the past and the future by taking an iconic American brand that hasn’t been around for a while, electrifying it, digitizing it, and loading it with American innovation. Respect for communities by creating a company that stands for its people and its customers. Respect for both work and play, with vehicles that are equally at home at a camp site, a job site, or on a Tuesday commute. And respect for our customers by developing two powertrains that meet their requirements — an all-electric powertrain as well as the Harvester™ range extender powertrain which includes a built-in gas-powered generator with an estimated 500 miles of combined range.

At Scout Motors, we empower our talented, inclusive, and entrepreneurial teams to innovate. What makes a Scout employee? Someone who is a visionary and a leader, who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build better. A go-getter with unrivaled passion.

Join us at Scout Motors and be part of shaping the future of transportation. If you're ready to drive change and make history, apply now!

At Scout Motors, we set out to introduce the most captivating, electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.

We plan to lead in this new era of electric vehicles by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.

Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

We are currently seeking a Systems/Software Issue Manager to join our R&D Center Engineering team. Our ideal candidate exhibits a can-do attitude and approaches his or her work with determination. You will be expected to demonstrate excellence in their respective fields, to possess the ability to learn quickly and to strive for perfection within a fast -paced environment.

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

Responsible for leading the triage of vehicle Electrical hardware/software defect reports (bugs) from multiple sources (including internal and exterior customer-facing) and for driving them to the appropriate teams for solution/closure
Help develop and execute the defect management process, including leading/lagging measurable metrics
Ensure that the information provided in defects is complete, up-to-date, and follows the defect management process
Collect the requirements on defect management tools and facilitate their development and extension by the internal and external service providers
Actively monitor incoming defects and rate the severity of the defects Identify and provide metrics/statistics to measure the arrivals and resolution of defects
Lead first-level triage with Engineers from ESPs/Suppliers and Scout Motors to help identify clear software issue module owner(s)
Act as the lead for those system challenges that cross domains without a clear single defect owner
Work with internal and external development team to ensure that defects have clear ownership and that the next steps are clearly defined
Participate in the Program quality gates meetings for Software issues
Lead Engineers from ESPs/Suppliers and Scout development teams to build a roadmap for software issues resolution
Develop bug trend reports on a per-component and per-release basis
Provide visibility into the latest ticket status and highlight items that appear to have stalled
Develop weekly software issues status reports and trend reports
Identify and implement process and tool improvements to improve software issue resolution times

Location & Travel Expectations:

This role will be based out of the Scout Motors location in Novi, Michigan.
This role requires 4-5 days per week in the office, with regular in-person meetings and events.
Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

What you’ll bring

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring:

Bachelor’s or Master’s Degree in Engineering, Technology, IT Systems, or Engineering Technology from an accredited college or university; preferably Electrical, Controls, or Automotive Engineering
8+ years of professional experience in Software Development
Motivation to work at the cutting edge of electric and range extended vehicle development, with a hands‑on mindset and problem‑solving attitude
Strong interpersonal and communication skills, including ownership, analytical thinking, teamwork, and the ability to thrive in collaborative, cross‑functional environments
Proven ability to work effectively in a global and cross‑functional development organization
Experienced with defect management and working with cross-functional teams in a firmware environment
Experience with software development lifecycle and methodologies, such as Agile
Experience with software issue and configuration management tools, such as Jira, GIT, IBM rational, etc.
We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset
You’ll be comfortable with change and flexible in a fast-paced, high-growth environment
Willingness and authority to drive problems to a solution
Experience with project management tools
Experience in working in complex cross functional organizations
Must have the ability to operate under intense time pressure
Ability to build a strong relationship with internal customers, influencing and persuading where appropriate and resolving any conflicts
Ability to explain the lifecycle processes and articulate knowledge of Software issue Management to a wide audience

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up. This is a chance to create something new and lasting – with an iconic brand at its foundation. In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

Competitive insurance including:
- Medical, dental, vision and income protection plans
401(k) program with:
- An employer match and immediate vesting
Generous Paid Time Off including:
- 20 days planned PTO, as accrued
- 40 hours of unplanned PTO and 14 company or floating holidays, annually
- Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
- Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range = $140,000.00 - $170,000.00

Internal leveling code: IC8

Notice to applicants:

To be considered for career opportunities at Scout Motors, applicants must be 18 years of age or older.
Residing in San Francisco: Pursuant to the San Francisco Fair Chance Ordinance, Scout Motors will consider for employment qualified applicants with arrest and conviction records.
Residing in Los Angeles: Scout Motors will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance.
Residing in New York City: This role is not eligible for remote work in New York City.

Equal Opportunity

Scout Motors is committed to employing a diverse workforce and is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, pregnancy, or any other characteristics protected by law. Scout Motors is committed to compliance with all applicable fair employment practice laws. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact ScoutAccommodations@scoutmotors.com.