Manager, Partner Systems & Operations

Manufacturing & OperationsSalesRemoteFull-timeposted 4d ago

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

The Opportunity

ServiceNow is looking for a Manager, Partner Systems & Operations to own the data, systems, and planning infrastructure for AMS Global Partner & Channels. Your job is operational excellence—ensuring CRM data is clean and accurate, planning tools work seamlessly, systems are properly configured, and the entire operational stack runs with precision. You'll be the go-to person for data integrity, systems troubleshooting, and planning administration. This role requires deep technical expertise—someone who lives in systems and data, not a generalist.

What You'll Own

Data Integrity & Quality (35%)

CRM data quality: Own data accuracy. Reconcile discrepancies between opportunity records, partner tabs, and sourcing data. Audit for completeness and consistency.

Dashboard accuracy: Investigate CRM-to-dashboard discrepancies. Validate that all metrics pull from correct data sources.

Data reconciliation: Conduct regular audits. Identify missing/incorrect data, duplicates, and orphaned records. Resolve systematically.

Data governance: Document data standards and naming conventions. Train teams on proper data entry.

Systems Administration & Configuration (35%)

Systems administration: Manage field configuration, page layouts, record types, user access, permissions, and troubleshoot system issues.

Partner Master Data: Own partner record configuration, Partner Relationship Lead (PRL) assignments, and account hierarchy. Audit for accuracy.

Partner Portal: Administer access, configurations, and workflows. Troubleshoot access issues. Support onboarding.

Systems integration: Ensure clean data flow between CRM, Anaplan, Snowflake, and BI tools. Troubleshoot integration gaps.

Planning Tools & Operational Support (20%)

Anaplan administration: Own model configuration, user access, cost centers, business roles. Support planning cycles. Troubleshoot submission errors.

Forecasting support: Manage data flows from Salesforce to Anaplan. Audit rollup logic. Support submission process.

Documentation & training: Write runbooks and troubleshooting guides. Train teams on proper tool usage.

Operational triage: Be the go-to for operational questions (sourcing discrepancies, cost center issues, referral fees, business role changes). Diagnose and resolve.

Key Relationships

Head of AMS GPC Business Operations (your manager)

Senior Manager, Partner Operations Infrastructure (operational requirements/standards)

Field Business Partners (end-user support)

IT & Database teams (systems integration)

Finance team (cost center, budget, Anaplan)

Partner managers and teams (operational support)

Qualifications

What You Bring

Required Experience

5+ years in systems administration, data management, or CRM administration.

Deep CRM administration expertise (user/profile management, field configuration, data integrity, troubleshooting).

Advanced data skills: Comfortable working with data to validate accuracy.

Experience with planning/forecasting tools (Anaplan, Workday Planning, or similar).

Strong problem-solving skills. You diagnose root causes systematically.

Portal or self-service platform administration experience.

Excellent documentation and process documentation skills.

Cross-functional coordination (Finance, IT, Sales, data teams).

Preferred Qualifications

CRM Admin or Advanced Admin certification.
Partner/channel sales operations experience.

Snowflake, data warehouses, or BI tools (Tableau, Power BI) experience.

Multi-org Salesforce environment experience.

Anaplan certification or significant Anaplan administration experience.

Track record of process automation or reducing manual work.

Character Traits

Obsessed with accuracy. Data quality is non-negotiable. You notice errors and fix them before they cascade.

Systems thinker. You understand how data flows between systems and see the big picture.

Logical problem-solver. You ask the right diagnostic questions and follow data to root causes.

Detail-oriented. You track complex configurations and maintain clarity.

Proactive. You audit and catch issues early, not after they're reported.

Clear communicator. You explain technical issues to non-technical users simply.

Continuous learner. You stay current with systems updates and evolving best practices.

For positions in this location, we offer a base pay of 114,200 to 199,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. 

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.