Mgr, Software Engrg Mgmt

Software EngineeringEngineering, Infrastructure and OperationsFull-timeposted 3w ago

Company Description

ServiceNow

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce.

Our platform enables employees to converse with all of their business systems through natural language to quickly find answers and automate tasks. Powered by the world's most advanced LLMs, our proprietary models, and a sophisticated Agentic AI platform, we're transforming how work gets done by allowing AI to take initiative, streamline complex workflows, and continuously learn and adapt.

Moveworks is trusted by over 5.5 million employees at more than 350 of the world’s largest companies, including 10% of the Fortune 500, to automate everyday tasks and streamline business operations. Recognized on the Forbes Cloud 100 and AI 50 lists, Moveworks was also named one of Fast Company’s 2025 Most Innovative Companies and Inc’s Best in Business, in the Best in Innovation category. Moveworks was also recognized at Microsoft’s 2025 Partner of the Year and in 2024, received the AI Breakthrough Award.

In December 2025, Moveworks was acquired by ServiceNow, marking a pivotal milestone in our journey to create a single front door to work for all business systems. By combining ServiceNow’s leading workflow automation with Moveworks’ Reasoning Engine and natural language capabilities, we deliver the AI platform for every person and every workflow. Built to go beyond basic summaries to deliver meaningful business impact. Together, our AI acts across enterprise systems to turn conversations into completed work.

By joining our team, you’ll be at the forefront of the AI transformation, backed by the global scale of ServiceNow and the agility of a high-growth company. We are looking for world-class talent to help us extend agentic AI to every employee across every corner of the business.

Come join us!

Job Description

Engineering Manager

As an Engineering Manager on the Product and Platform org at Moveworks, you will lead a team of strong engineers. The team will focus on developing user facing product features that leverage our advanced Machine Learning platform. In addition, you will design scalable frameworks to support rapid feature development and deployment. You will be working cross-functionally with other teams regularly to design and deploy features and tools that our customers use every day. Your role is absolutely critical here at Moveworks, and you will see the immediate impact of your work on both customers and other engineers.
If you are passionate about full-stack product development, curious about machine learning, enjoy working alongside equally driven colleagues, and are an experienced engineer looking for a new challenge, we should have a conversation!

Work across Moveworks’ full-stack and API platforms
Design and implement frameworks to support development of product features that are highly reliable, performant and secure
Develop user facing product features using both open source libraries and internal building blocks
Collaborate with other software engineers to diagnose, fix and prevent production issues
Work in a highly-concurrent platform where quality, scalability and reliability matter
Regularly participate in peer code and design reviews

Qualifications

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
10-12+ years of experience designing, building, shipping, and maintaining distributed systems
2+ years of people management or TLM experience.
You have familiarity with building and managing high-scale user products in ML domain
You have an understanding of REST and or other RPC based systems
You feel at home developing on Linux with languages like Python and/or Golang
B.S./M.S. in Computer Science or the equivalent
Desire to work at a startup pace with a high degree of ownership
High level of curiosity about engineering outside of your immediate discipline and an incessant desire to learn

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.