Lab Technician - Medical Device Returns

Please note this position will be a fully ONSITE role in our Needham, HQ location. 

A detailed-oriented, passionate and dynamic individual is needed to be an integral part of our post launch quality team. You’ll play a pivotal role in product and data analysis to determine reasons for returns, leveraging your learnings to provide feedback through direct administrative, analytic, and physical interaction with consumer products.  

This interaction involves but is not limited to reading and understanding instructions/job sheets/protocols/industry standards/etc., use of lab equipment (scales, variac, power analyzers, etc.) standing, sitting, bending, kneeling, squatting, reaching, holding, and lifting for various periods of time (the timing for each activity depends on the testing done and can range from 18 times per day up to 60 times per day), data entry using spread sheet program, and verbal/written communication with direct manager/supervisor.  

Responsibilities: 

• Inspect returned products according to quality and safety standards 

• Troubleshoot and fix sustaining production test issues that are escalated from Repair Technicians and report to Quality Engineers. 

• Perform basic teardowns of returned consumer products and documenting workflow followed  

• Reporting quality anomalies to cross functional team for review 

• View the entire consumer experience at a macro level to identify experience detractors and track product performance, communicating key learnings and developments to appropriate work flows for action 

• Manage product health reporting and push for continuous five-star experience via iterative design improvements. 

• Always strive for process efficiency – we value a go-getter who can make the most out of any situation and deliver impactful results 

• Present status of activities and special projects to management regularly 

• Perform other duties from time to time that include but are not limited to warehouse/work station/facility/common area maintenance, cleaning, and upkeep.  

Education & Experience Required 

• Associates Degree in a Technical Area or Vocational/Trade school certificate. 

• Ability to perform analysis to determine root cause of issues and offer creative solutions. 

• Strong written and verbal communication skills. 

• Proficient in Microsoft Word, Excel and PowerPoint; knowledge of SharePoint a plus 

• Ability to work autonomously or as a team in an environment with constantly changing priorities. 

• Ability to work on multiple tasks simultaneously. 

• Resourceful, well organized, highly dependable, efficient and detail oriented 

• Ability to use general purpose tools for repair, maintenance, or new construction. 

Education & Experience Preferred 

• Bachelor’s Degree (or equivalent experience) in mechanical engineering, quality, product development, human factors engineering, or a related field, preferably at a consumer goods company 

• Familiarity with electronic test equipment such as multimeters, digital scales, pressure gauges, etc. 

• General background in principles of Electrical and Mechanical function and application. 

Physical Ability Required 

• Ability to stand, sit, kneel, bend, squat, twist, push, pull, reach, and lift for varied amounts of time and multiple times per work day/week (the timing for each activity depends on the testing done and can range from 18 times per day up to 60 times per day). 

• Engage in push/pull activities requiring up to 35+ pounds of force repetitively over the course of an 8hour work day. 

• Ability to lift/hold up to 25+ pounds in various body positions including lower (squatting or kneeling), middle (standing or walking) and higher (overhead) for varied periods of time (the timing for each activity depends on the testing done and can range from 18 times per day up to 60 times per day). 

• Ability to perform team lifts for heavier, larger, or awkward objects.