Staff Business Systems Analyst – Order to Cash (R5881)

Shield AI · San Francisco

Sales & BusinessFinance DivisionOn-siteFull Time Employee

Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube.

Job Description:

Shield AI is seeking a Sr. Business Systems Analyst to lead both the day-to-day stewardship of Finance's Order to Cash (OTC) processes and play a primary role in a high-priority ERP implementation initiative. In this business role, you will develop deep relationships with key accounting and finance stakeholders and build a thorough understanding of the Order to Cash process and the systems that support it. You will own and drive standardization so our operations teams can scale and achieve process excellence. A critical near-term mandate is serving as the Order to Cash Business Lead for Shield AI 's Oracle Fusion Cloud ERP implementation — acting as the bridge between Finance and IT to ensure business requirements are accurately translated into system design, that milestones are met on time and on budget, and that end users are set up for lasting success.

Success will require close partnership with Finance and Accounting leaders and teams, the CIO organization, and external implementation partners to align systems and practices with Shield AI 's overall business strategy. You will own scalability, functionality, and ease of execution across all Order to Cash processes, with the Oracle Fusion Cloud ERP implementation as the cornerstone initiative.

What you'll do:

ERP Implementation (Primary Mandate)

Act as Business Lead for the full Order to Cash end-to-end implementation — from requirements gathering and process design through system configuration, UAT, data migration, cutover, go-live, and hypercare, working closely with the Systems Integration vendor throughout.

Lead cross-functional workshops to document current-state Finance processes for Order to Cash and define future-state workflows within Oracle Fusion Cloud; translate outputs into functional specifications for configuration and integration, including Order Management, Pricing, Revenue Management/ Revenue Recognition, Receivables, and Collections Cloud design decisions.

Oversee data migration strategy, execution, and validation for all financial master data, including customer records, open balances, and historical transaction data, in alignment with Oracle Fusion Cloud data conversion standards.

Work closely with the ERP implementation partner day-to-day — holding the system integrator and other vendors accountable to scope, quality, and delivery timelines against the Oracle Cloud implementation methodology; escalate risks and issues to the steering committee as needed.

Lead functional-level status reporting on milestones and risks; manage cross-functional interdependencies across other Finance and Accounting mega-processes (Record to Report, Procure to Pay, Month-End Close, etc.) throughout the project lifecycle.

Work closely with business and project leadership to execute a change management and training plan that drives user readiness and adoption on the new Oracle Fusion Cloud environment; build a network of OTC super users and process champions to sustain the system post-go-live.

Drive post-implementation activities for OTC, including hypercare support, ongoing enhancement prioritization, quarterly Oracle Cloud update readiness, and handoff procedures from the implementation partner to internal teams.

Evaluate Oracle quarterly release features, assess business impact, coordinate regression testing and lead adoption of new capabilities

Partner with Internal Audit and IT Security to ensure Oracle cloud configurations comply with SOX, segregation-of-duties, audit, and regulatory requirements

Ongoing Finance Systems & Strategy

Serve as the strategic owner for all Order to Cash processes and systems — working closely with IT to support Oracle Fusion Cloud system architecture, integration health (including Oracle Integration Cloud, or OIC, interfaces), and a forward-looking technology roadmap aligned to Shield AI 's business priorities.

Partner with Finance leaders and IT to perform gap assessments, formulate investment proposals for future projects and enhancements, and develop multi-year capability roadmaps that balance resources and corporate objectives.

Identify and implement process automation and standardization opportunities across the Finance ecosystem — including Oracle Fusion Cloud automation, workflow, and reporting capabilities — while maintaining audit readiness and knowledge continuity through documentation and cross-training.

Lead ongoing process optimization using Oracle Cloud quarterly releases, workflow automations, AI assisted features and business process redesign

Responsibilities include:

Define and document business processes, data maps, and requirements; consult with end users on functionality and solutions; specify system designs, data flows, workflows, and logical processes to meet organizational objectives.

Perform Oracle Fusion Cloud application configuration and management, project coordination, and identification/evaluation/review of innovative technologies for potential solutions, along with data extraction and analysis.

Provide first-level support by responding to inquiries from end users and/or technical staff regarding application, system, and reporting issues; train end users and/or technical support staff on Oracle Fusion Cloud and related applications.

Identify, troubleshoot, solve, communicate, and manage systems problems under time constraints with minimal supervision.

Work closely and collaboratively with the Accounting business groups (O2C, R2R, P2P) to solve business problems related to Finance systems and processes.

Work with third-party vendors to understand and resolve open system or process-related issues.

Support development of master and transactional data using existing relevant analytical reporting tools, including Oracle Transactional Business Intelligence (OTBI) and BI Publisher.

Work closely with Project Management and leadership on Finance projects to deliver new capabilities to Finance users.

Support business applications utilized across all Order to Cash processes.

Required qualifications:

BA/BS degree or equivalent practical experience.

8+ years of experience with large ERP systems is required.

3-5 years of experience with Oracle Fusion Cloud applications, with exposure to Oracle Transactional Business Intelligence (OTBI) and BI Publisher for report development; hands-on experience with Fusion Receivables, Collections, or Order Management modules is required.

10+ years of experience working with financial applications, including working with vendors and internal customers to resolve and respond to financial system issues and inquiries.

Full lifecycle Oracle Cloud implementation experience leading Order-to-Cash business process

Proven track record of managing projects within budget and timeline; PMP certification is a plus.

Experience across multiple Finance functional areas (e.g., accounting, record-to-report, business intelligence, HR/payroll, procure-to-pay, order-to-cash).

Experience working with systems that handle sensitive data, including SOX controls and change management processes; familiarity with a DCAA/FAR-DFARS-compliant or CMMC-aligned control environment is a plus.

Ability to own and maintain user access controls to support periodic audits and process changes.

Excellent interpersonal and communication skills, strong analytical skills, and the ability to manage ambiguity in a rapidly changing business environment.

Ability to prioritize and manage projects with minimal supervision.

Ability to develop business cases and cost/benefit analyses for management evaluation.

Ability to oversee security policies and procedures to ensure compliance, including Oracle Fusion Cloud role-based security and segregation-of-duties controls.

Ability to drive projects to completion, testing, and acceptance of project results.

Relevant work experience with ERP boundary systems, Concur, Avalara, Coupa, Floqast, and other financial systems preferred; Oracle Cloud ecosystem experience (e.g., Oracle Integration Cloud) is a plus.

Ability to provide on-call and after-hours support for key projects to support critical deadlines.

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Full-time regular employee offer package:

Pay within range listed + Bonus + Benefits + Equity

Temporary employee offer package:

Pay within range listed above + temporary benefits package (applicable after 60 days of employment)

Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information.

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Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.