Sierra · San Francisco
Manufacturing & OperationsOperationsFullTimeposted 6w ago
At Sierra, we’re building a platform to enable every company in the world to build better, more human customer experiences with AI. We partner with industry leaders such as SoftBank, Uber, Rivian, CLEAR, and Sutter Health. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
Industry Strategy: Develop and continuously refine Sierra's industry strategy, including prioritization of key accounts and subindustries to focus GTM resources where they'll have the greatest impact
Territory Design: Own territory carving and ongoing territory management for the industry, balancing account potential, rep capacity, and equity across the team, and serving as the front line for resolving disputes as territories evolve
Pipeline & Forecasting: Own pipeline progression and forecast tracking for the industry, providing leadership with clear visibility into pipeline health, risks, and opportunities
Expansion Strategy: Develop and drive expansion strategy across the industry and core accounts, identifying whitespace, new use cases, and growth opportunities within existing customers
Cross-Functional Partnership:
Partner closely with Sales and Agent Development counterparts to operationalize the industry strategy
Drive cross-functional coordination across the industry, aligning stakeholders on priorities and execution
6-8+ years of experience in revenue operations, strategy & operations, management consulting, corporate strategy, or business operations
Proven ability to own a business area end-to-end, with mastery of both the strategy to hit targets and a command of the deals and details underneath it
Excellent stakeholder management and communication skills, including experience working with and influencing senior stakeholders or executives
Team versatility to serve as a versatile and proactive team player, taking on both foundational operational work and high-impact strategic initiatives
Ability to navigate ambiguity, prioritize effectively, and drive alignment in a fast-paced environment
Familiarity with CRM platforms (e.g., Salesforce, HubSpot)
Experience owning or supporting a business line end-to-end, with accountability for its outcomes
Previous startup or high-growth operational experience
Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
We want our benefits to reflect our values and offer the following to full-time employees:
Flexible (unlimited) paid time off
Medical, dental, and vision benefits for you and your family
Life insurance and disability benefits
Retirement plan dependent on country of employment
Parental leave
Fertility and family building benefits through Carrot
Lunch, as well as delicious snacks and coffee to keep you energized
Discretionary benefit stipend giving people the ability to spend where it matters most
Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.