Sitreps · Washington, D.C.
Manufacturing & Operationsposted 2mo ago
Arlington, VA
Compensation: $120,000–$145,000 Base + 15–30% Bonus + Equity
We are a fast-growing technology company supporting the U.S. national security community. Our platform helps defense and government organizations make better decisions through advanced data, analytics, and visualization.
Our team includes veterans, technologists, and national security professionals united by a mission to deliver modern technology to those solving the country's toughest challenges.
We are looking for customer-focused professionals to join our team as Deployment Strategists.
Deployment Strategists serve as trusted advisors to our customers, helping government organizations successfully adopt our platform and maximize mission impact. Working directly with military leaders, government civilians, and internal product teams, you'll translate operational challenges into practical solutions and ensure customers achieve meaningful outcomes.
This is a highly collaborative, forward-deployed role that combines customer success, strategic problem-solving, and implementation leadership. While you don't need to be a software engineer, you should be comfortable learning technical concepts, understanding customer workflows, and partnering closely with Product and Engineering teams to improve the platform.
This is a full-time position based in Arlington, VA and may require up to 75% travel.
Become a trusted advisor to government customers by developing a deep understanding of their organizations, missions, priorities, and operational challenges.
Lead customer onboarding, implementation planning, and successful deployment of our platform across government organizations.
Drive customer adoption through training sessions, executive briefings, workshops, and ongoing engagement.
Partner closely with customer leadership to identify opportunities where our platform can improve decision-making and mission effectiveness.
Gather customer feedback and operational insights to influence future product development and roadmap priorities.
Coordinate with Product, Engineering, and Customer Success teams to ensure customer needs are effectively communicated and addressed.
Develop customer success plans that measure adoption, engagement, and mission outcomes.
Create user documentation, implementation guides, training materials, and executive-ready presentations.
Present operational insights and platform capabilities to senior military officers, civilian government leaders, and executive stakeholders.
Support customer renewals, expansion opportunities, and strategic account growth through exceptional customer engagement.
Represent the voice of the customer internally while serving as an ambassador for our platform externally.
Depending on your background, you may also:
Support product demonstrations during strategic sales engagements.
Facilitate customer workshops focused on operational planning, force readiness, sustainment, and modernization initiatives.
Assist with customer pilots, proof-of-concepts, and new capability rollouts.
Contribute to thought leadership around defense modernization and operational transformation.
Bachelor's degree or equivalent professional experience.
U.S. military experience in the Army, Air Force, or Marine Corps, with exposure to logistics, sustainment, operational planning, force management, headquarters staff, or other mission planning and execution roles.
Strong customer-facing skills with the ability to build trusted relationships and influence stakeholders.
Excellent verbal, written, and presentation skills, with the ability to communicate effectively across technical and non-technical audiences.
Demonstrated ability to solve complex, ambiguous problems and operate effectively in fast-paced environments.
Highly organized with the ability to manage multiple priorities and customer engagements.
Passion for supporting U.S. national security and helping customers achieve mission outcomes.
Willingness to travel up to 75% in support of customer missions.
Experience as a logistics, sustainment, transportation, operations, or planning officer, or equivalent enlisted leadership experience.
High-performing military officers from any Army, Air Force, or Marine Corps branch with demonstrated leadership in operational or strategic assignments are encouraged to apply.
Experience supporting Department of Defense customers in Customer Success, Solutions Consulting, Professional Services, Program Management, Implementation, or Forward Deployed roles.
Familiarity with Joint Operations, logistics, force planning, defense acquisition, PPBE, sustainment, or modernization initiatives.
Experience working with enterprise software, SaaS platforms, data analytics, AI-enabled products, or decision-support tools.
Experience briefing senior military leaders, SES civilians, or executive stakeholders.
Current U.S. security clearance, or the ability to obtain one with company sponsorship.
Experience working in a high-growth startup or entrepreneurial environment.
Demonstrated ability to translate customer feedback into product improvements and operational recommendations.