Export & Government Contracts Assistant

Requirements of the Export & Government Contracts Assistant

• Associate's degree in Business, Marketing, International Business, or a related field; or equivalent combination of education and experience 

• Minimum of three (3) years of customer service, sales, or office experience 

• Strong communication and customer service skills 

• Excellent phone etiquette and relationship-building abilities 

• Ability to multitask and work effectively in a fast-paced environment 

• Strong organizational, analytical, and problem-solving skills 

• Proficiency with Microsoft Office, including Word, Excel, and Outlook 

• Experience with NetSuite, ERP, or CRM software preferred 

• Ability to learn technical products and explain product features to customers 

• Positive attitude with a willingness to learn and grow 

Benefits

• $22 - $25 an hour

• Health insurance (3 plans) Vision, Dental 

• Life and accident insurance 

• Short term/long term disability 

• Vacation 

• Sick/personal time 

• 401K with company match 

• 10 paid holidays 

• The use of company camp on Rangeley Lake 

Responsibilities of the Export & Government Contracts Assistant

• Serve as a primary point of contact for customer inquiries via phone and email 

• Process customer orders, quotations, and sample requests 

• Coordinate with internal teams to ensure accurate and timely order fulfillment 

• Maintain customer records, pricing information, and transaction details 

• Resolve routine customer concerns and escalate issues as appropriate 

• Support sales, marketing, and business development initiatives 

• Generate reports and analyze customer and sales data using NetSuite 

• Assist with export, government contract, and other customer service functions as needed 

• Welcome visitors and support administrative activities 

• Participate in training, special projects, and continuous improvement initiatives