Customer Success Manager

Are you a passionate Customer Success Manager with a desire to be at the forefront of the ever-evolving Digital Marketing industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed?

As a Customer Success Manager at Smartly, you'll take ownership of your own customers from the first week, give consultative advice, scope and drive successful product trials and drive customer engagement. You function as the crucial link between platform partners and our product development team. You’ll work at the cutting edge of a fast-paced online marketing industry, which allows you to learn super fast about growing and nurturing your own book of business, managing customer relationships with large advertisers, and scaling the operations of an ambitious growth company.

As a Customer Success Manager at Smartly, you will...

• Manage and nurture your own customer accounts through day to day communication and online marketing expertise
• Work closely with customers to hone their online marketing strategy and quickly resolve advertiser issues including scaling budgets, campaign performance and manual work
• Take full ownership and responsibility of growing and managing your own book of business and develop vertical expertise (e.g. e-commerce, travel, classified, mobile apps, etc)
• Develop and maintain excellent knowledge and skills for Smartly tool and digital marketing in general so that you're constantly able to solve customers' problems
• Build, manage and develop strong relationships with customers and platform partners such as Meta, Pinterest, Snapchat and TikTok
• Collaborate with customers and cross-functional product teams to maintain the quick feedback loop.
  
  

We're definitely looking for you, if you...

• Possess 3+ years of paid digital advertising across platform partner
• Have experience in a customer success or similar customer-facing function
• Are a proactive problem-solver, with a positive attitude and a strong desire to help our customers reach their goals
• Are comfortable in addressing technical challenges and collaborate with technical teams when needed
• Have a results-driven mentality, with a bias for action and collaboration
• Are able to explain complex concepts clearly and translate data into actionable insights
• Have strong spoken and written communication skills in English as well as the ability to create connections and engage confidently with a variety of audiences
• Are able to work in a hybrid capacity from our London office 3 days a week (more if you like)
• Are able and willing to travel for meetings, conferences and industry events
• Previous knowledge of Smartly or similar players is a plus