Engagement Manager - Data as a Service

OtherHybridposted 4mo ago

About Snorkel

At Snorkel, we believe meaningful AI doesn’t start with the model, it starts with the data.

We’re on a mission to help enterprises transform expert knowledge into specialized AI at scale. The AI landscape has gone through incredible changes since 2015, when Snorkel started as a research project in the Stanford AI Lab, to the generative AI breakthroughs of today. But one thing has remained constant: the data you use to build AI is the key to achieving differentiation, high performance, and production-ready systems. We work with some of the world’s largest organizations to empower scientists, engineers, financial experts, product creators, journalists, and more to build custom AI with their data faster than ever before. Excited to help us redefine how AI is built? Apply to be the newest Snorkeler!

About the Team

The Data-as-a-Service Engagement Management team sits at the center of Snorkel AI's DaaS business, partnering with leading AI labs and enterprises to deliver high-quality datasets that power frontier AI systems. The team drives customer adoption, consumption, and expansion, working closely with Sales, Delivery, Product, and Engineering. This role reports to the Head of Engagement Management, DaaS.

About the Role

This is a founding Engagement Manager role, built around depth rather than breadth. You will own a small number of strategic frontier-lab and enterprise accounts, each running many projects at once. You own revenue and customer value on those accounts, keeping delivery aligned to agreed upon specifications, and making sure delivered work gets accepted and becomes recognized revenue.

Your main focus is post-sales: keeping deliveries on track and acting as the main point of contact for Sales across everything happening on the account. An Account Executive comes to you for the whole picture rather than tracking down a different Technical Delivery Manager for each project. You also stay close to deals in pre-sales and pipeline, since new opportunities arrive constantly and you and the Account Executive share the account throughout its life.

As a founding hire, you will help define what Engagement Management becomes at Snorkel. The playbooks, escalation paths, and operating cadence you build here are what the function will run on as it grows, including the responsibilities and handoffs between Engagement Management, Sales, and Delivery.

About You

You have been an early customer-facing owner at a company where the motion did not exist yet. You are comfortable when the structure is still being defined, and you would rather build the operating rhythm than inherit one. You get more energy from going deep on a hard technical account than from covering a wide portfolio.

You have owned accounts with significant revenue and seen a well-run delivery operation up close, so you know what good looks like: what a healthy program looks like week to week, which early signals mean trouble, and what to fix first when several things are wrong at once.

You can hold a working conversation with ML researchers about evaluation criteria, data quality, and what makes a specification precise enough to build against, without pretending to be a researcher yourself. When a customer changes what they want mid-delivery, you can separate a defect from a preference from a genuine change in scope, and hold that line commercially without damaging the relationship.

Responsibilities

Own post-sale outcomes for your accounts: adoption, consumption, and revenue realization
Turn broad customer commitments into a clear, actively managed set of data orders with agreed sequencing and timing
Coordinate delivery across many concurrent projects and phases, maintaining a single view of scope, risk, ownership, and next steps
Own the customer conversation when specification or scope changes mid-delivery, working from the Technical Delivery Manager's classification of defect, preference, or change order
Ensure delivered datasets convert into recognized revenue on the expected timeline
Build deep, multi-threaded relationships across technical, research, operational, and executive stakeholders
Partner with the Account Executive on account strategy, the next-order roadmap, and expansion
Surface risks early enough that it does not arrive as an executive escalation
Codify what works into playbooks, escalation paths, and operating cadences the wider EM function will adopt

Requirements

5+ years in customer success, engagement management, account management, or technical consulting in a data-driven or technical environment
Experience as a founding or early customer-facing owner who built the customer motion at a company rather than inheriting one. We will ask what you built and what you deliberately chose not to build
Experience owning accounts with significant revenue, and a clear point of view on what good looks like and how you measured it
Demonstrated experience managing scope or specification change with a customer during active delivery, not only handling escalations after the fact
Track record of driving adoption, consumption, and expansion in complex enterprise accounts
Experience in a shared ownership model with Sales or Account Executives
Ability to hold a substantive conversation with technical and research stakeholders about data quality, evaluation, and specification precision
Comfort operating with ambiguity, competing priorities, and a fast-changing set of facts
Willingness to travel based on customer needs

Bonus points for

Experience working with frontier AI labs or research organizations
Experience with AI/ML workflows, data annotation, evaluation, or data infrastructure
Experience owning revenue recognized against delivered and accepted work, rather than seat- or subscription-based renewal
Experience as the first hire into a function that later scaled

This role is hybrid 3 days in office in San Francisco, CA or New York, NY.

Actual compensation will be determined based on factors including skills, qualifications, experience, and geographic location.

Salary range(s) for this role

$200,000—$320,000 USD

Be Your Best at Snorkel

Joining Snorkel AI means becoming part of a company that has market proven solutions, robust funding, and is scaling rapidly—offering a unique combination of stability and the excitement of high growth. As a member of our team, you’ll have meaningful opportunities to shape priorities and initiatives, influence key strategic decisions, and directly impact our ongoing success. Whether you’re looking to deepen your technical expertise, explore leadership opportunities, or learn new skills across multiple functions, you’re fully supported in building your career in an environment designed for growth, learning, and shared success.

Snorkel AI is proud to be an Equal Employment Opportunity employer and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. Snorkel AI embraces diversity and provides equal employment opportunities to all employees and applicants for employment. Snorkel AI prohibits discrimination and harassment of any type on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law. All employment is decided on the basis of qualifications, performance, merit, and business need.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.