Solink · Ottawa
Manufacturing & OperationsCustomer SuccessRemoteFullTimeposted 10d ago
Level: P3| Proficient
Location: Remote | Canada
Reports To: Cathy Langley, Senior Manager, Asset Protection & Operations
Type: Permanent | Full-Time
At Solink, our mission is to safeguard what matters most. We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights.
Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency.
Trusted by over 35,000 locations across 60+ countries - including brands like McDonald’s and JYSK - Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats.
We're growing rapidly, earning industry recognition, and scaling with purpose. We’ve been recognized by Deloitte’s Fast 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa’s Best Places to Work. And we’re just getting started!
As a Loss Prevention & Operations Analyst , you’ll play a hands-on role in solving meaningful problems, driving outcomes, and contributing directly to Solink’s growth. You'll collaborate across teams and be trusted to take ownership - because we believe great ideas come from everywhere.
This is an opportunity for someone who’s energized by challenge, fast learning, and making a real impact.
You will conduct reviews, audit, and investigations for our customers remotely, using the Solink platform, looking for potential problems and opportunities within their business.
You will use data and video to understand how Solink can best communicate the health of their business back to them
Identify areas of Loss Prevention, Risk Mitigation, Health & Safety, Operation Efficiencies that may help our customers
Work with an existing team to identify outliers and anomalies based on customer needs
You will gather information on the client from our sales & customer success representatives department to understand their needs
Collect, collate and communicate relevant inputs to all internal stakeholders
Document all findings in an organized fashion
Deliver results back to the end customer as needed
Work with customers and some of North America's most well-known brands to ensure corporate compliance
This is a P2 level role. At Solink, individuals at this level are established contributors who work independently within their area of expertise while receiving general direction from their manager. They take ownership of their work, build strong partnerships, and consistently deliver high-quality outcomes.
In this role, you'll be expected to:
Independently conduct customer reviews, audits, analysis, and investigations, using video and data to identify meaningful opportunities across loss prevention, risk, compliance, safety, and operational efficiency.
Translate findings into clear, actionable insights that help customers understand their business, realize value from Solink, and make informed decisions.
Take ownership of customer problems from identification through resolution, recognizing challenges early, proposing practical solutions, and proactively communicating risks or dependencies.
Build trusted relationships with customers and collaborate effectively with Customer Success and other internal stakeholders to understand customer needs and deliver relevant, high-quality outcomes.
Manage priorities and timelines reliably while maintaining organized documentation, seeking and applying feedback, and sharing learnings that improve individual and team effectiveness.
What success looks like:
Customers increasingly understand and realize the business value of Solink through the insights and recommendations you provide.
Reviews, analysis and investigations are completed consistently, thoroughly, and within expected timelines, with clear documentation and actionable findings.
Customer needs and potential issues are identified proactively, with thoughtful recommendations and clear ownership through resolution.
Your product, industry, and analytical expertise continues to grow, improving the quality of your work and contributing useful learnings and best practices back to the team.
Must-Have:
Deep understanding and experience of Retail Loss Prevention/Asset Protection industry including POS and Inventory data
General understanding of retail & restaurant operations/environments working in a customer service, loss prevention position or similar
Can detect and see patterns in data & numbers
Excellent communication in English (written, read, spoken)
Well-organized, documentation-focused, process-driven
Can work within given timelines
You love the feeling of helping people and receive a sense of accomplishment helping people
You are a detective at heart and like to solve problems
Understanding of SaaS technology and a willingness to become an expert on our product to help drive customer adoption
You have a proven ability to take complete ownership of problems from identification through to resolution
Proactive and sensitive to customer needs
Collaborative and team-focused: works with others to deliver results, meaningfully contributing to the team and prioritizing team needs
Nice-to-Have:
Additional language communication skills are an asset (French, Spanish)
Experience using Python for data analysis (Pandas, NumPy, Matplotlib, SciKit-Learn) is an asset
Experience using Sheets/Excel including AppScript/Macro is an asset
Candidates must undergo a criminal records check upon hire;
Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;
Be willing to comply with Solink’s own security policies and standards.
We do things the Solink way:
Act with URGENCY – Our customers move fast, so we do too.
Deliver with QUALITY – We sweat the details and hold a high bar.
Win with TEAM – No egos. Just outcomes, built together.
Lead with TRUST – We earn it through clarity, consistency, and care.
These aren’t just words—they shape how we hire, lead, and grow.
We’re not just building tech - we’re building a place where great people do great work.
Clarity and trust: Where the role allows, we support flexibility in how and where work gets done - and we’re upfront about what’s required.
Meaningful equity: Every full-time, permanent employee has a stake in our growth.
Comprehensive benefits: Fully paid health & dental (no waiting period) + $500 health spending account.
Wellness support: Monthly reimbursement for fitness, wellness, or mental health programs.
Growth through merit: Advancement is based on contribution, initiative, and the ability to raise the bar - together.
Candid culture: Clear expectations, honest feedback, and no politics.
Social connection: From So-learns to Solink-o and So-lunches, we stay connected in ways that actually feel fun.
We respect your time and value transparency. Here’s a general idea of what to expect:
Intro call with our Talent Team
Interview with the Hiring Manager
Role-relevant task or case (if applicable)
Final interviews with cross-functional team members
Reference Checks
Offer & onboarding 🎉
Submit your resume and a short cover letter via our [Careers Page]. Let us know what excites you about this role, and how you’d help move Solink forward.