Creator Platform Operations & Governance Manager

Sony Interactive Entertainment · San Francisco

Manufacturing & Operationsposted 8w ago

Why Sony Interactive Entertainment?

Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.

Game creators, publishers, developers and creator-enablers are an integral part of PlayStation’s ecosystem, and understanding and addressing their needs, priorities, and points of friction is essential to keeping PlayStation as the Best Place to Publish.

Join us in supporting game creators as the Creator Platform Operations & Governance Manager. This role will help build and run the operating mechanisms that connect partner insight, policy governance, product priorities and planning activity into clear decisions and accountable follow-through. The role will support established governance forums while helping scale new feedback and insight processes across the creator platform business.

What you'll be doing:

Operate policy governance and partner insight processes from intake through decision logging and follow-up.
Coordinate feedback loops that collect, synthesize, route and track creator, partner and platform business input.
Prepare concise materials framing context, impact, risks, options and recommended next steps.
Maintain governance registers, roadmaps, backlogs, trackers, repositories and decision records.
Support the scaling of operations by standardizing operating rhythms, strengthening cross-functional alignment, and improving strategic follow-through.
Support planning cycles by organizing inputs, dependencies, timelines and follow-through.
Track action owners, open decisions, risks and outcomes through to closure.
Create lightweight reporting and communications on progress, priorities and operating health.

What we're looking for:

6+ years in operations, governance, product operations, strategy operations, research operations or related functions.
Experience managing cross-functional workflows, forums or executive operating rhythms.
Proven ability to support globally distributed teams, anticipating stakeholder needs and keeping work moving across time zones with clear communication and strong follow-through.
Strong judgment in ambiguous, sensitive or fast-moving environments.
Excellent written communication, synthesis and executive-level briefing skills.
Strong stakeholder management across senior leaders, subject matter experts and cross-functional teams.
Highly organized, analytical and accountable, with practical risk, dependency and action tracking experience.

Preferred Experience:

Experience in platforms, gaming, media, publishing, partner operations, product operations or insight operations.
Familiarity with partner feedback loops, voice-of-customer processes, research follow-through or planning cadences.
Experience maintaining registers, decision records, trackers, dashboards or governance documentation.

At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.

Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.

In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more.

The estimated base pay range for this role is listed below.

$161,100—$241,700 USD

Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.

Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.