We’re looking for an energetic, self-driven, technically inclined individual to join our team in the Mechanical group. You would be supporting the sales process from the administrative side and providing technical customer service and insight on products such as: pumps, blowers, filtration, heat exchangers, and steam products. This position requires learning and supporting the technical products in our Mechanical group. The ideal candidate will possess a degree in a Mechanical Engineering related field. You will train under an employee that is retiring and have the ability to soak up their knowledge. It is ideal for someone that likes to solve problems, provide customer service, and utilize critical thinking strategies to find a solution.
You will be responsible for:
•Providing outstanding service to our customers and support to the outside sales staff regarding Mechanical equipment orders
•Answering telephone calls or responding to customer correspondence regarding technical questions on products or systems;
•Engaging in technical discussions to obtain applicable information to identify correct product needed and advising customer on substitution or modification of product when replacement is necessary;
•Selecting and specifying products based on customer application and design prerequisites;
•Conferring and corresponding with service technicians, service managers or manufacturers to resolve unusual or complex technical problems or refer highly complex problems to your Manager;
•Supplying detailed product quotations by computing price, discount and shipping charges as required and within company guidelines;
•Informing customer of pricing, back orders, delivery, delayed shipments and/or any other problems related to the order process and provide tracking information;
•Obtaining purchase order number and/or credit card information from customer;
•Conferring with Accounting to research and resolve invoicing or credit discrepancies;
•Attending sales meetings or educational activities to stay up-to-date on the latest technical developments with the products…and more.
This is a full-time in-office position. Monday through Friday, 8:00 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.
Required Education and Experience
•Associate’s Degree or equivalent from a two-year College or technical school; or two to four years of related experience and/or training; or equivalent combination of education and experience.
Preferred Education and Experience
•Bachelor’s degree from an engineering program of study
•Working knowledge of mechanical systems, positive displacement pumps (especially internal gear and vane pumps), filtration and/or a very strong mechanical aptitude;
•Ability to read, analyze and interpret technical drawings, write reports and general business correspondence;
•Ability to calculate figures and amounts such as discounts, commissions, proportions and percentages and the ability to convert standard measurement to metric;
•Working knowledge of Microsoft Office Products (Word, Excel, etc.), Prophet 21.