Technical Product Manager - Platform & Modernization

Real people. Real service.

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

We are looking for a new Technical Product Manager - Platform & Modernization to join our growing Product Team! This individual will report into our Product Management Team Lead and drives the discovery, development, and delivery of Platform & Modernization/Enablement. The Technical Product Manager will partner with their team to prioritize modernization alongside business outcomes and work closely with business teams, technology partners, and third-party vendors. If you have strong technical expertise, a strategic vision, and a passion for collaborating with cross-functional teams to champion customer-centric solutions, we’d love to hear from you! 

This remote position is open to individuals who live in, or are open to relocating to, the following states: Arizona, Delaware, Florida, Georgia, Kentucky, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington.

This position requires travel to our headquarters in Melville, NY 3 times per year for internal meetings and team building activities. We reimburse reasonable and necessary travel expenses, and you’re also welcome to work on-site anytime beyond these visits – our doors are always open.

Role Type: Full-Time, Exempt

Location: Remote

Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. with time zone flexibility

Base Salary: $116,000 - $146,399 USD per year

Responsibilities:

• Conduct user, customer, and market research to inform product strategy, translating insights into prioritized roadmaps and technical initiatives
• Evaluate and prioritize opportunities based on customer value, business impact, technical complexity, architecture considerations, and engineering capacity
• Lead the discovery, planning, and delivery of complex technical initiatives, including enterprise system integrations, API-driven solutions, cloud-native applications, and customer facing capabilities
• Own and continuously refine the product backlog by developing clear user stories, acceptance criteria, technical requirements, and supporting documentation within JIRA and Confluence
• Partner closely with Engineering and Architecture teams to define technical solutions, evaluate tradeoffs, and ensure alignment between product strategy and scalable system design
• Facilitate Agile ceremonies, including backlog refinement, sprint planning, reviews, and retrospectives, to maximize team effectiveness and predictable delivery
• Drive cross-functional execution by proactively managing timelines, dependencies, risks, and stakeholder communication across multiple teams and initiatives
• Collaborate with developers, QA, DevOps, UX, and business stakeholders throughout the product lifecycle to ensure successful delivery of high-quality solutions
• Serve as the primary liaison between business and technical stakeholders, translating business objectives into technical requirements while advocating for engineering best practices and long term platform health
• Lead User Acceptance Testing (UAT) planning and coordinate testing strategies with QA to ensure production readiness for new features, integrations, and platform enhancements
• Support end-to-end testing, QA, and validation for technical implementations and system integrations
• Define and monitor product success metrics, leveraging analytics and customer feedback to measure business outcomes, identify opportunities for optimization, and drive continuous improvement. Effectively communicate complex insights and outcomes to stakeholders at all levels of the organization
• Communicate product vision, technical tradeoffs, delivery progress, and business impact effectively to stakeholders, including senior leadership
• Guide feature rollout strategies using feature flagging, phased deployments, and experimentation frameworks to minimize risk and improve customer outcomes
• Partner with Engineering and DevOps teams to support release planning, feature rollouts, CI/CD practices, and post-deployment validation
• Collaborate with Engineering on API design, data models, integration strategies, and technical documentation to support scalable, maintainable platform capabilities
• Identify delivery risks, technical dependencies, and process improvements, proactively implementing solutions that increase team efficiency and product quality
• IT - Hardware, Networking, Security, Systems: Primary partner across all infrastructure work - architecture decisions, security policy integrations, deployment infrastructure, and platform reliability
• Serve as the platform's internal product partner - gathering requirements, prioritizing modernization work, and ensuring shared infrastructure (CI/CD, identity, APIs, feature flags) meets  the needs of every product team
• Senior Leadership & Business Stakeholders: Communicate platform investment rationale, technical tradeoffs, delivery progress, and reliability metrics (deploy frequency, p99 uptime)

Requirements: 

• Bachelor’s degree in MIS or CIS with Business Minor or similar area or equivalent degree and professional experience
• 6+ years in product management or a technical role with hands-on involvement in software development lifecycles and system integrations
• Demonstrated Agile development mindset with hands-on expertise in JIRA, Confluence, and Agile/Scrum methodologies
• Proven track record of leading complex, cross-functional initiatives from planning through delivery, on time and within scope
• Ability to independently solve complex, ambiguous problems while exercising sound judgment to resolve escalated technical and business issues
• Strong leadership, collaboration, and stakeholder management skills, with the ability to align diverse teams around a shared vision
• Strong leadership and collaboration skills with a proven ability to align diverse stakeholders around a shared vision
• Experience with additional full-stack technologies and frameworks such as JavaScript, Spring Boot, Node.js, or similar
• Microservices Architecture: Experience decomposing monoliths into microservices and managing service-to-service communication. Familiarity with Spring Boot
• Frontend Ecosystems (React): Familiarity with modern frontend frameworks, specifically React, and understanding what a large-scale migration or adoption entails
• DevOps & CI/CD Pipelines: Understanding of continuous integration and continuous deployment tools (e.g., Jenkins, GitHub Actions, Circle CI, GitLab) to optimize developer velocity
• Identity & Access Management (IAM): Knowledge of authentication, authorization, SSO protocols (SAML, OIDC, OAuth 2.0), and user identity infrastructure
• API Management & Infrastructure: Experience designing, versioning, and maintaining robust APIs (REST, GraphQL, or gRPC). Hands-on experience working with developers and IT teams, including writing technical requirements and participating in technical discussions (e.g., APIs, data models, architecture)
• Feature Management: Familiarity with feature flagging/toggling frameworks (e.g., LaunchDarkly) for controlled rollouts and dark launching
• Technical Debt Management: Ability to quantify the impact of tech debt, build a business case for tackling it, and balance it against new feature development
• Platform-as-a-Product Mindset: Treating internal developers as your "customers" and gathering their feedback/requirements just like an external user
• Roadmap & Prioritization Alignment: Strong ability to tie highly technical engineering foundational work directly to tangible business outcomes and ROI. Exceptional written and verbal communication skills, with the ability to translate complex technical concepts for non-technical audiences
• AI/Automation Infrastructure: Familiarity with internal AI tooling and LLM infrastructure (e.g., evaluating and integrating AI-assisted development tools, internal chatbot/automation platforms)
• Event-Driven Architecture: Working knowledge of message queue and event streaming systems (e.g., Kafka) for service-to-service communication
• Core Data Infrastructure: Familiarity with relational database platforms (e.g., MySQL/MariaDB) and data warehouse infrastructure (e.g., BigQuery) at a level sufficient to participate in architecture tradeoff discussions

Preferred Qualifications:

• Cloud deployment experience with one or more major platforms: Google Cloud Platform, AWS, or Azure
• Additional experience specifically within an eCommerce setting
• Familiarity with enterprise systems such as WMS, ERP, CRM, or similar platforms, and experience integrating these systems
• Certified CSPO, SAFe, PMP, or other relevant product/technical certifications

Why work with us: 

• We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include:
  • Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
  • 401(k) with up to 4% company match
  • Paid vacation, sick time, and holidays
  • Company-paid basic life insurance and long-term disability
  • Discounted auto, home, and pet insurance programs
  • Flexible Spending Account (FSA)
  • Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
  • Company-provided equipment and one-time $250 work from home stipend
  • $750 annual professional development budget
  • $25 monthly Grubhub credit
  • Company rewards and recognition program
  • And more!
• We empower ownership – We all contribute to our success and we all share in it. Our Ownership for All program ensures each SupplyHouse team member will benefit financially from the company’s growth and accomplishments.
• We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our wellness initiatives and ask about our Flex-Time Policy!
• We support growth – We encourage you to embrace continuous learning and take on new challenges. In an exciting and evolving industry, we provide opportunities for career growth through our annual merit and bonus opportunities, hands-on training, diversity and inclusion initiatives, internal mobility options, and professional development budget.
• We give back – We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for non-profit organizations, Volunteer Paid Time Off, and more.
• We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our monthly town halls, regular 1:1 check-ins, employee listening initiatives, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day.

Check us out and learn more at: https://www.supplyhouse.com/our-company!

Additional Details: 

• Remote employees are expected to work in a distraction-free environment. Personal devices, background noise, and other distractions should be kept to a minimum to avoid disrupting virtual meetings or business operations.
• Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.
• SupplyHouse.com is an Equal Opportunity Employer. We welcome and encourage individuals of all backgrounds, experiences, and perspectives to apply. Employment decisions are based on qualifications, merit, and business needs.
• To ensure fairness and trust in our hiring process, we ask that all application materials, assessments, and interview responses reflect your own thinking and perspective. You may use AI tools to assist in preparing your responses, as long as this use is clearly disclosed and you can speak authentically to your ideas and work. Our focus is on honesty, judgment, and how you approach problem-solving. We appreciate your transparency and look forward to learning more about your skills.
• We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations.
• All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.