TD Synnex (West) · Porto
Customer Support
Why choose TD SYNNEX
As a Fortune 500 global company operating in over 100 countries, TD SYNNEX values its diverse workforce of 24,000 employees. As the world’s largest IT distributor, our mission is to deliver top-class technology solutions that enable businesses and individuals to navigate the digital world in a safe and efficient way.
About the Role
The Partner Success Manager will develop and oversee a group of Learning Partners who provide strategic learning and training services to customers within Learning Community. In this role, you will manage all aspects of Vendor Learning Partner Programs including: new partner recruitment, monitor partner adherence to program requirements, manage day-to-day partner requests, assist with partner support during the authorization and legal agreement process, provide partner training and enablement, connect partners with engagement opportunities, oversee the Vendor Learning Partner business model transformation, as well as monitoring partner success and overall program effectiveness.
Key Responsibilities
Act as the subject matter expert for Learning Partner Programs and ensure compliance with program requirements.
Build and maintain strong relationships with Learning Partners, instructors, and key stakeholders.
Support partner enablement, onboarding, training, and ongoing account management.
Drive partner growth through recruitment, development, and performance management.
Assist partners in achieving business objectives and delivering high-quality training services.
Coordinate partner engagement activities, events, and regional education opportunities.
Monitor program performance, provide recommendations, and support continuous improvement.
Manage partner systems access, subscriptions, licensing, and operational support.
Promote program awareness and provide marketing and customer lead support.
Maintain accurate partner data, forecasts, and capacity planning models.
What We’re Looking For
Minimum 3+ years in customer or education success or partner management
Effective at working cross-functionally to support the Vendor and partner initiatives and priorities
Ability to manage and deliver against goals of a small-scale project
Negotiation and relationship management experience at an executive level
Exceptional written and verbal communication skills; mastery of the English language
Proactive, self- directed, and results-oriented
Able to work independently and remotely, with a focus on partner success
Must be willing and able to travel 2–3 times annually to partner or Vendor events
Why You’ll Love Working With Us
Competitive compensation and benefits package.
Clear career development opportunities in a global organization.
Hybrid work model.
Inclusive culture where every voice is valued.
Ready to grow your career in a global tech leader?
Join TD SYNNEX and be part of the team that connects the world with next-gen technology.
👉 Apply now and make your mark!
At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
What’s In It For You?
Don’t meet every single requirement? Apply anyway.
At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!