IT Operations Team Lead

About TEGNA

TEGNA Inc. helps people thrive in their local communities by providing the trusted local news and services that matter most. With 64 television stations in 51 U.S. markets, TEGNA reaches more than 100 million people monthly across the web, mobile apps, streaming, and linear television. Together, we are building a sustainable future for local news.

 

Job Summary: 
The IT Operations Team Lead leads the IT Operations team responsible for the day-to-day monitoring, administration, and support of TEGNA’s on-premises and cloud technology platforms and the end user community that depends on them. The Team Lead provides technical direction and workload coordination across the team, owning the operational health of core enterprise systems — endpoint, identity, Microsoft 365, and ITSM — while driving automation and continuous process improvement. The position of IT Operations Team Lead works effectively with other IT teams, corporate departments, vendors, business units, consultants, and service providers to ensure smooth operation of TEGNA’s IT platforms and applications and ensures appropriate and timely communication of information and events between the team and the people we support.

Responsibilities: 
•    Lead the Operations team day to day — provide technical direction, prioritize daily tasks and project work, ensure work is appropriately staffed and on time, and serve as the escalation point for the team. – 25%
•    Own the patching, uptime, and operational health of TEGNA’s core enterprise and broadcast platforms such as Microsoft Intune, Windows Autopilot, Tanium, Axonius, identity and access, and Microsoft 365.– 25%
•    Architect and implement toolsets and build workflows to drive automation using AI, PowerShell, Python, Microsoft Graph, and Power Automate. – 15%
•    Resolve escalated problems and document resolutions in ServiceNow, maintaining ITIL-aligned incident, request, and knowledge management practices. – 15%
•    Maintain quality service by enforcing quality and customer service standards; analyzing and resolving service problems; identifying trends and recommending system improvements. – 10%
•    Manage and execute special projects. – 5%
•    Develop the team by onboarding, training, and mentoring team members, supporting hiring, and creating personal growth opportunities. – 5%
•    React to changes positively, handle other essential tasks as assigned, and productively challenge the status quo as appropriate.

Requirements:
•    College degree, relevant certifications (e.g., Microsoft, Okta, ITIL), or equivalent experience.
•    Three or more years leading technical or operational teams, or wide-scale enterprise projects; direct people-leadership experience strongly preferred.
•    Five or more years of hands-on experience administering enterprise identity and endpoint platforms, including Okta (SSO/SAML/SCIM), Microsoft Entra ID, Active Directory, Microsoft Intune, Windows Autopilot, and device management/inventory tooling such as Tanium and Axonius.
•    Demonstrated experience administering Microsoft 365 in a hybrid environment — Exchange Online, Teams, and SharePoint — including licensing and mailbox/resource management.
•    Demonstrated experience with AI, automation, and scripting including PowerShell, Python, Microsoft Graph, and workflow platforms such as Power Automate.
•    Demonstrated knowledge of service desk concepts and toolsets including ITIL, knowledge management, and ServiceNow.
•    Experience with enterprise monitoring and alerting toolsets (e.g., OpsRamp, PagerDuty) and cloud platforms (Azure and/or AWS) is a plus.
•    Experience supporting broadcast workflow systems and/or streaming infrastructure is a plus.
•    Ability to prioritize multiple complex tasks/projects and follow through to completion independently or as part of a team.
•    As a member of a service organization, ability to effectively communicate technical topics to various levels of internal customers and outside business partners.
•    Ability to think analytically and solve problems creatively.

Benefits: 

TEGNA offers comprehensive benefits designed to safeguard the physical, mental and financial health of our employees and their families. TEGNA offers two medical plan options for full and part-time employees through Blue Cross Blue Shield of Texas, as well as access to dental and eye care coverage; fertility, surrogacy and adoption assistance; disability and life insurance.

Our 401(k) program offers full, part-time and temporary employees the opportunity to contribute 1% - 80% of their pay on a pre-tax basis to TEGNA’s 401(k). Contributions made up to the first 4% of pay are eligible for a 100% match from the company and are 100% vested from day one.

Regardless of participation in TEGNA medical plans, ALL employees and their eligible family members receive nine free virtual doctor’s appointments with a physician through Teladoc, and 12 free annual therapy sessions with a licensed clinician through Spring Health.

TEGNA offers a generous Paid Time Off (PTO) benefit as well as nine paid holidays per year. 

* Some jobs are covered by a collective bargaining agreement and thus some or all of the benefits described herein may not apply. For example, some newsroom bargaining unit employees receive health and retirement benefits under plans administered by the union.

EEO statement:

TEGNA Inc. is a proud equal opportunity employer. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. We value and consider applications from all qualified candidates without regard to actual or perceived race, color, religion, national origin, sex, gender, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, disability, medical condition, enrollment in college or vocational school, political affiliation, military or veteran status, citizenship status, genetic information, or any other basis protected by federal, state or local law. TEGNA will reasonably accommodate qualified individuals with disabilities in accordance with applicable law. If you are in need of an accommodation in order to submit your application, please email askhr@tegna.com 

Recruiting Fraud Alert:

To all candidates: your personal information and online safety are important to us. Only TEGNA Recruiters or Hiring Managers will reach out to you regarding consideration of your application or background.  Communications with TEGNA employees will either come from a TEGNA email address with a domain of tegna.com or one of our affiliate station domains.  

Recruiters or Hiring Managers will never request payments, ask for financial account information or sensitive information such as social security numbers.