TEGNA · Jacksonville
Sales & Businessposted 2w ago
TEGNA Inc. helps people thrive in their local communities by providing the trusted local news and services that matter most. With 64 television stations in 51 U.S. markets, TEGNA reaches more than 100 million people monthly across the web, mobile apps, streaming, and linear television. Together, we are building a sustainable future for local news.
Support Analyst, Revenue Systems
SUMMARY OF POSITION
The Support Analyst, Revenue Systems provides front-line operational and technical support for broadcast revenue applications and related business processes. The role supports users across Sales Operations, Traffic, Finance, Master Control, and Executive Leadership by resolving application, data, access, workflow, reporting, and performance issues.
This is a hands-on support position focused on responsive issue resolution, accurate documentation, data integrity, and reliable production operations. The analyst investigates problems, evaluates business impact, communicates findings, coordinates escalation when needed, and helps prevent recurring issues. Supported technologies include broadcast traffic or sales systems such as WideOrbit Traffic, MS SQL Server, Windows Server, and Remote Desktop environments.
KEY RESPONSIBILITIES:
• Provide daily user and production support for revenue, traffic, sales, billing, and related operational systems.
• Troubleshoot application, data, integration, workflow, access, reporting, and performance issues; identify root cause and business impact.
• Write and execute SQL queries for troubleshooting, research, reconciliation, validation, and reporting support.
• Monitor data integrity across revenue systems and downstream or integrated platforms; investigate and coordinate correction of discrepancies.
• Support Windows Server and Remote Desktop environments associated with supported applications.
• Manage support tickets from intake through resolution, including prioritization, user communication, escalation, and closure documentation.
• Document troubleshooting steps, findings, system changes, recurring issues, support procedures, and user instructions.
• Assist with user administration, permissions, access reviews, and security requests in accordance with controlled-access procedures.
• Support SOX and change-control activities, including evidence gathering, access validation, testing, and production release support.
• Coordinate with business users, infrastructure and development teams, vendors, and senior analysts to resolve complex issues.
• Identify opportunities to improve support processes, data quality, system reliability, and user experience.
REQUIRED SKILLS AND EXPERIENCE:
• Entry-level to mid-level experience supporting business applications, revenue systems, broadcast systems, or comparable enterprise platforms.
• Basic understanding of over-the-air broadcast advertising operations and terminology.
• Experience with MS SQL Server and SQL queries used for troubleshooting, validation, research, or reporting.
• Experience supporting Windows Server and Remote Desktop or similar remote application environments.
• Strong problem-solving, critical-thinking, and reading-comprehension skills, with the ability to interpret requirements, logs, system messages, procedures, and support tickets.
• Clear written and verbal communication with technical and non-technical users; ability to translate business needs into practical support actions.
• Strong organization and documentation skills, attention to detail, and ability to manage multiple priorities in a fast-paced support environment.
• Ability to work within secure production environments and follow access-control, separation-of-duties, data-handling, and change-management procedures.
• Ability to learn new applications, workflows, and business processes quickly.
PREFERRED QUALIFICATIONS:
• Experience with WideOrbit Traffic or another broadcast traffic, ad sales, order management, revenue, or billing system.
• Experience supporting media, advertising, Sales Operations, Traffic, Finance, or Master Control processes.
• Experience with reporting, reconciliation, data quality, testing, release validation, vendor coordination, ITIL, ticketing, or incident management.
• Bachelor’s degree in Computer Science, Information Systems, Business, or equivalent work experience.
TEGNA offers comprehensive benefits designed to safeguard the physical, mental and financial health of our employees and their families. TEGNA offers two medical plan options for full and part-time employees through Blue Cross Blue Shield of Texas, as well as access to dental and eye care coverage; fertility, surrogacy and adoption assistance; disability and life insurance.
Our 401(k) program offers full, part-time and temporary employees the opportunity to contribute 1% - 80% of their pay on a pre-tax basis to TEGNA’s 401(k). Contributions made up to the first 4% of pay are eligible for a 100% match from the company and are 100% vested from day one.
Regardless of participation in TEGNA medical plans, ALL employees and their eligible family members receive nine free virtual doctor’s appointments with a physician through Teladoc, and 12 free annual therapy sessions with a licensed clinician through Spring Health.
TEGNA offers a generous Paid Time Off (PTO) benefit as well as nine paid holidays per year.
* Some jobs are covered by a collective bargaining agreement and thus some or all of the benefits described herein may not apply. For example, some newsroom bargaining unit employees receive health and retirement benefits under plans administered by the union.
EEO statement:
TEGNA Inc. is a proud equal opportunity employer. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. We value and consider applications from all qualified candidates without regard to actual or perceived race, color, religion, national origin, sex, gender, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, disability, medical condition, enrollment in college or vocational school, political affiliation, military or veteran status, citizenship status, genetic information, or any other basis protected by federal, state or local law. TEGNA will reasonably accommodate qualified individuals with disabilities in accordance with applicable law. If you are in need of an accommodation in order to submit your application, please email askhr@tegna.com
Recruiting Fraud Alert:
To all candidates: your personal information and online safety are important to us. Only TEGNA Recruiters or Hiring Managers will reach out to you regarding consideration of your application or background. Communications with TEGNA employees will either come from a TEGNA email address with a domain of tegna.com or one of our affiliate station domains.
Recruiters or Hiring Managers will never request payments, ask for financial account information or sensitive information such as social security numbers.