Client Services Project Support Associate

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Location: Horsham | Hybrid – 2 days onsite, 3 days working from home

Hours: Monday–Friday, 8:30am–5:00pm

Start your career in global clinical trials

Are you highly organised, proactive and comfortable working in a fast-paced environment where priorities can change throughout the day?

Perhaps you're a recent graduate looking to take your first step into the pharmaceutical or clinical trials industry. Or you already have experience in customer service, administration, logistics or project coordination and want to build a career within a global organisation.

Thermo Fisher Scientific is looking for a Project Support Coordinator to join our busy Distribution team in Horsham.

This is an entry-level opportunity where your skills and potential matter more than previous pharmaceutical experience. If you can manage a busy workload, communicate confidently with customers and take ownership without waiting to be told what to do next, we'd love to hear from you.

What will you be doing?

You'll join our Clinical Trials Division, working alongside Project Managers to coordinate the global distribution of clinical trial supplies.

Horsham is a key hub within our network, and you'll interact with customers, sister facilities and third-party depots across the world to help ensure clinical trial shipments get where they need to be, when they need to be there.

This is a varied, hands-on role combining customer relationship management, project coordination, logistics and administration.

Key Responsibilities:

• Coordinate the daily operations of the Clinical Trial, including supply receipt, arranging QP release, and ensuring timely shipment of supplies according to client requirements.

• Maintain regular communication with clients to ensure their needs are met in terms of timelines and regulatory compliance.

• Manage the returns and destruction process for Clinical Trial supplies.

• Conduct regular meetings with clients and internal departments to ensure adherence to Clinical Trial specifications.

• Assist in setting up and maintaining study filing systems, while ensuring accurate record-keeping.

• Collaborate with the Project Manager to ensure that all Fisher Clinical Services activities are aligned to meet customer and study requirements.

• Coordinate and communicate all relevant activities, both internally and externally, to ensure timely readiness of services and products as required by customers.

• Provide timely reports and other information to customers, as applicable.

• Provide backup support to the Project Manager and team during absences.

• Monitor Clinical Trial activities and overall business operations.

• Adhere to Good Manufacturing Principles in all areas of responsibility.

What are we looking for?

You don't need previous clinical trials, pharmaceutical or life sciences industry experience to succeed in this role. We're much more interested in the skills and

approach you can bring.

Minimum Qualifications:

• Experience in a fast-paced, high-pressure environment is required.

• Excellent organizational skills with the ability to manage multiple tasks and meet strict deadlines.

• Strong analytical skills with the ability to analyze problems and propose effective solutions.

• Exceptional written and verbal communication skills, with the ability to effectively present information and respond to questions from managers and clients.

• Ability to develop strong customer management skills, anticipating and exceeding client expectations.

• Proficiency in learning and using internal systems associated with projects (e.g., GPMS, Trackwise).

• Strong numeracy and computer skills, including proficiency in Outlook and Excel.

• Understanding and competent use of SOPs required by company Quality standards.

​Preferred Qualifications:

• Education: Bachelor's degree or equivalent desirable

• Years of Experience: 2+ years of relevant client facing work experience

• Prefer experience in fast paced and varied administrative role – ie distribution, logistics.

• Prefer understanding of clinical trials.

• Prefer previous experience in a highly regulated industry.

Why join us?

For the right person, this is a fantastic opportunity to get your foot in the door at Thermo Fisher Scientific and build a career within the Clinical Trials Division.You'll gain exposure to global customers, international logistics and clinical trial project management while learning how a major global organisation supports clinical studies around the world.

It's a busy role with plenty of variety and responsibility – and one where you'll be able to see the impact of your work as part of a team.