Thermo Fisher Scientific · Budapest
Customer Supportposted 3d ago
Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands. For more information, please visit www.thermofisher.com.
About the Role
Based at our Shared Service Center in Budapest, the Customer Support team supports internal and external customers with the financial and operational activities behind clinical trial projects.
This is a varied role combining customer support, financial operations, reporting, data analysis and issue resolution. You'll work with Project Managers and other stakeholders to investigate customer and project-related issues, review financial information, maintain accurate data and help ensure queries and disputes are resolved effectively.
You'll also have the opportunity to look beyond individual cases — identifying recurring issues and trends, supporting process improvements and helping prevent future customer disputes.
What You'll Do
Provide high-quality support to internal and external customers, taking ownership of enquiries, issues and escalations through to resolution.
Support the financial operations of clinical trial projects, including reviewing project information, financial data and budget tracking.
Investigate potential overspend, discrepancies and customer disputes, documenting findings and communicating them clearly to Project Managers and relevant stakeholders.
Analyse customer, financial and operational data to identify trends, risks, recurring issues and root causes.
Maintain high standards of data quality and documentation accuracy across business systems and processes.
Prepare and support operational reporting, service metrics and performance-related data for management.
Collaborate with Project Managers and partner teams to resolve issues efficiently and in line with agreed processes and service levels.
Identify and support process improvements that enhance customer experience, accuracy and operational efficiency.
Share knowledge and support onboarding, training and team activities when required, while taking ownership of your day-to-day workload.
What We’re Looking For
Ideally, 3+ years of experience in customer support, customer operations, shared services, financial operations, order management, service delivery, reporting, or a similar operational environment, preferably within a multinational or SSC.
Strong customer focus and problem-solving skills, with the ability to investigate complex enquiries, identify root causes and drive issues through to resolution.
Strong analytical skills, with experience working with operational or financial data, identifying trends, discrepancies and recurring issues, and communicating findings clearly.
Excellent attention to detail, with a strong commitment to data accuracy and quality across multiple systems and tools.
Strong Microsoft Excel and Office skills, including experience working with reports, operational data and performance metrics.
Excellent English communication skills, both written and verbal, with a professional and collaborative approach.
Strong organisation and prioritisation skills, with the ability to work independently, make sound decisions and manage multiple priorities in a changing, deadline-driven environment.
Ability to work from our Budapest office 5 days per week for approximately the first three months. After this period, the standard hybrid working model will apply (2 days per week home office).
Nice to Have
Experience in financial operations, billing, dispute management, project support or customer operations.
Familiarity with ERP systems such as SAP, Oracle or similar platforms.
Experience with reporting, KPI monitoring, data analysis or operational controls.
Exposure to process improvement, project coordination or knowledge-transfer activities.
Experience within clinical trials, life sciences or pharmaceutical services is an advantage, but not essential.
What We Offer
Competitive compensation package including annual performance bonus
Comprehensive benefits package including private healthcare, life, accident and critical illness insurance, and voluntary pension contribution
Flexible Cafeteria package including SZÉP Card contribution and additional benefit options
Complimentary language courses
Extensive learning and development opportunities
Career progression opportunities within a global organization
Modern office environment on Váci út with employee parking, complimentary coffee, tea and refreshments, relaxation areas, and excellent public transport connections
A collaborative, inclusive and supportive workplace culture
Ready to Make an Impact?
If you're looking for an opportunity to take ownership of complex customer operations while collaborating with international teams and driving operational excellence, we'd love to hear from you.