HR Operations Program Specialist

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

At Thermo Fisher Scientific, we work together to accelerate research, solve complex analytical challenges, improve patient diagnostics, drive innovation and increase laboratory productivity. We know that our people are the source of our global success, and we embrace the opportunities and challenges we face as one team. If you're looking for an opportunity that you can build your future on with a global leader, you'll discover that, at Thermo Fisher Scientific, each one of our extraordinary minds has a unique story to tell. And we all contribute to a singular mission—enabling our customers to make the world healthier, cleaner and safer.

The HR Operations Program Specialist plays a key role in driving the effectiveness of an in-house managed contingent workforce program. This position oversees the end-to-end contingent recruitment lifecycle across EMEA, APAC, and LATAM regions. The role partners cross-functionally with hiring managers, staffing agencies, HR, Procurement, and Finance to ensure compliance, operational excellence, and cost optimization across multiple geographies. The specialist leverages data insights, supplier strategy, and process expertise to enhance workforce outcomes, resolve complex issues, and continuously improve program performance in a global environment.

How you will make an impact:

• Oversee the full contingent lifecycle including intake, agency briefing, candidate review, onboarding, contractor management, extensions, and offboarding.

• Partner with hiring managers to understand business needs, provide market insights, and guide effective contingent hiring decisions.

• Oversee supplier performance by holding staffing agencies accountable to defined SLAs and KPIs, proactively addressing gaps and implementing improvement plans.

• Manage effective supplier strategy, including evaluation, onboarding, performance optimization, and cost competitiveness.

• Collaborate cross-functionally (HR, Procurement, Finance, and business stakeholders) to resolve operational, compliance, and invoicing issues.

• Ensure data integrity across systems to enable accurate workforce reporting and business decision-making.

• Analyze supplier proposals and pricing models to identify and implement cost-effective solutions.

• Own the end-to-end invoice validation and resolution process, ensuring accuracy, compliance, and timely payment while identifying root causes of discrepancies.

• Leverage reporting tools and analytics to identify trends, risks, and opportunities within the contingent workforce program, forming actionable solutions to improve efficiency, compliance, and supplier performance.

• Create and implement process enhancements and effectively support change management initiatives to improve program efficiency and stakeholder experience.

REQUIREMENTS:

How you will get here:

• Bachelor's degree or equivalent required.

• Four to six years experience in HR, Talent Acquisition, Staffing, Procurement, or HR Operations.

• Experience working with third-party suppliers or workforce programs is preferred.

• Proficiency in English.

• Strong analytical capability with advanced Excel skills; experience interpreting data and presenting insights to stakeholders.

• Experience with reporting tools (e.g., Power BI) is an advantage.

Knowledge, Skills, and Abilities:

• Strong stakeholder management and influencing skills.

• Analytical mindset with the ability to translate data into actionable insights.

• Proactive problem-solving and solution orientation.

• Strong organizational and prioritization skills.

• High level of accountability and ownership.

• Customer-focused with the ability to collaborate across all levels of the organization.

• Adaptable and comfortable working in a dynamic environment.

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