Lab Concierge Specialist

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Cold Room/Freezers -22degreesF/-6degrees C, Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Standing for full shift

Job Description

Starting Wage:

$28.77 / hr

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Location/Division Specific Information

Unity Lab Services is a business segment that supports the Customer Channels Group and provides critical outsourced on-site services at customer locations.

This position is based out of South San Francisco, CA.

Discover Impactful Work:

This position is passionate about service delivery excellence within Unity Lab Services! Specific activities relative to the job function include customer service, vendor escorting, managing equipment maintenance records, and routine lab walkthroughs.

A Day in the Life:

• Operate within Computerized Maintenance Management System (CMMS) to provide updates to equipment work order records
• Coordinate scheduling of equipment with internal customer and external vendors as applicable including generating and tracking of monthly PMs due lists
• Maintain CMMS records for incoming equipment including vendor service records, equipment trackers, and equipment pick up records
• Perform vendor escorting for work site activities
• Handle equipment inventory and disposition within lab space through end of lifecycle
• Generate client requested reports as requested, including open work orders, work order status, and pending service requests
• Extensive Customer Service including timely response to all service status requests
• Follows well-defined procedures as outlined by Best Practices, SOPs & work instructions
• Take direction and communicates openly with Leadership regarding daily duties. Makes decisions and uses available resources to meet customer requirements, independently
• Promotes personal growth and development by staying abreast of new policies and improvements
• Raise customer concerns and quickly identifies the course of action with a goal of first call resolution within established turnaround times
• Represents Thermo Fisher Scientific at all times throughout customer locations, expertly and positively
• May perform other duties as assigned by management.

Keys to Success:

Education

• High school diploma or equivalent required
• Bachelor's degree preferred

Experience

• Ability to present and articulate points by verbal and written communications
• 2-3 years of dynamic proven experience in applicable field with GXP experience preferred
• Ability to establish and champion positive customer relationships

Knowledge, Skills, Abilities

• Utilization of Good Documentation Practices in all record keeping
• Proficiency with Microsoft 365 applications (Excel, Outlook, Teams). 
• Demonstrate expertise in the ability to identify inefficiencies in any process and make recommendations for improvement
• Detail-oriented, safety-conscious, technically proficient, organized, problem solver, promotes team environment

Compensation and Benefits

The hourly pay range estimated for this position based in California is $27.00–$29.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards